Educational Quality Assurance in Thailand: A Literature Review

Abstract

Quality is one crucial reason for people in choosing an educational institution in Thailand or anywhere in the world. By this time, there are many ways to manage educational quality to gain trust from customers and to have a decent potential to compete with competitors as well. Quality assurance is one way to manage educational quality as it is a system to ensure the educational quality to stakeholders. Educational quality assurance is for ensuring national policy and education institutional  priorities to meet societal needs. It is a system for building confidence, satisfaction, and operation development, which can be monitored and self-assessed. Internal quality assurance is the audit, control, monitoring, evaluation of quality according to educational standards of educational institutions from the inside by personnel of institutions entirely or by the primary affiliation responsible for overseeing those educational institutions. The results of the internal quality audit are systematic work and precise mechanisms, which include operations and database development in various fields. External quality assurance is the evaluation of educational management quality, monitoring, the audit of educational quality and standards of educational institutions, which are performed by external agencies or external assessors. With this regard, it is a challenge for educational institutions in needing to keep improving their quality and sustain professional learning communities continuously, as the goal of having an educational quality assurance system is to ensure that learners have the best learning opportunities possible.