Efficiency Management of the Documents Flow in the International Maritime Exporting System

Abstract

The objectives of this research were to: 1) examine document efficiency management in the international shipping export system; and 2) the influence of document efficiency management in the international shipping system. Using mixed methods. The populations are 680 employees of a foreign ocean shipping company and sample size was 225. The tool used in the research was flow chart and questionnaire. An IOC of 0.95 was obtained. The data were analyzed using descriptive statistics and hypothesis testing using regression statistics. It was found that: 1) guidelines for managing would be evaluation the international ocean transport documents for every customer, clearly preparing steps for making export documents using the flow chart method to reduce errors in documentation, form of new customers information must be filled for evaluation, responsible staff members must be on-the-job training, specific details are fully required for verification and documentation, accurately in compliance with the guidelines. If inspection staff finds an error, bring it back to amend any mistakes within 3 days and 2) manage the efficiency of documents in the system for exporting international goods by ocean transport has a positive influence on company performance through effective management of export documents. This will help to perform work faster because the document flow sequence is known, work can be followed in each step, errors can be reduced, and documents can be prepared according to the steps. As a result, specifying documentation and inspection would facilitate coordinated information delivery and enable clients to receive higher-quality, faster service when informed of various issues.