Indicators for relationships management between suppliers; logistics service providers and buyers: developing and testing a structural relationship model
DOI:
https://doi.org/10.53848/jlsco.v11i3.278477Keywords:
Logistics service providers, Buyers, Supplier relationship management, Structural relationship modelAbstract
This research examines the indicators for selecting logistics service providers, and the factors influencing buyer-provider relationships with a sample size of 260 electronics companies by Structural Equation Modeling (SEM) analysis and included six in-depth interviews with buyer managers. Key findings include the importance of service attentiveness, issue resolution, and customer engagement, while the organizational structure of providers was less critical. Attentiveness significantly enhances trust but must be coupled with effective, polite communication for strong relationships. Price is the primary factor in provider selection, while communication is essential for maintaining procurement relationships. Providers should focus on attentiveness and clear communication to build trust, alongside competitive pricing. Furthermore, in-depth interviews revealed that counterproductive relationships are more common in large companies whereas smaller companies have more collaborative relationships due to their size and closer interactions.
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