Influences on the logistics efficiency in the parcel delivery business of Thailand Post Company Limited
DOI:
https://doi.org/10.53848/jlsco.v11i2.272211Keywords:
Logistics efficiency, Parcel delivery business, Thailand Post Company LimitedAbstract
The objectives of this article are 1) to study the characteristics of logistics flexibility, supply chain risk, logistics capabilities and logistics efficiency in the parcel delivery business of Thailand Post Company Limited. 2) To study the direct and indirect influence of logistics flexibility, supply chain risk, logistics capabilities affecting the logistics efficiency of parcel delivery businesses in Thailand Post Company Limited. The questionnaire and in-depth interviews are used as research tools for collecting data 760 samples from 30,455 populations, respectively. CFA and SEM are used for analyzing data with inferential statistics. The results find that 1) the characteristics of logistics flexibility are adaptability to customer needs or changing needs. Moreover, the supply chain risk and logistics capabilities are negative factors in which the organization must face unexpected events that may affect logistics efficiency. 2) Logistics efficiency is directly influenced by logistics flexibility, supply chain risk and logistics capabilities with direct influence equal to 0.60, 0.81, and 0.78, which are statically significant influence values at .01. Furthermore, logistics efficiency is indirectly influenced by logistics flexibility through supply chain risk and logistics capabilities. In addition, there are opinions supporting in the same direction that logistics flexibility, supply chain risk and logistics capabilities affect the logistics efficiency of parcel delivery businesses in Thailand Post Company Limited.
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