Logistics Capabilities, Supply Chain Agility and Collaboration are Affecting the Pallet Pooling Business Service Quality in Thailand
DOI:
https://doi.org/10.53848/jlsco.v10i2.269201Keywords:
Logistics capabilities, Supply chain collaboration, Supply chain agility, Service quality, Pallet pooling businessAbstract
This research aimed to 1) Study logistics abilities Cooperation and agility in supply chain and logistics service quality in the pallet rental business in Thailand., and 2) verify the conformity of the structural equation model of Logistics capacities, Supply Chain Collaboration,and Supply Chain Agility on Logistics Service Quality of Pallet Rental Business in Thailand. The sample consisted of 372 companies, persons in charge of rental pallets, selected by systematic sampling. The sample size was specified based on the criterion of 12 cases per parameter. Data were collected using questionnaires and interviews and analyzed using a structural equation model. The research results revealed that 1) logistics capability, supply chain Collaboration, supply chain agility, and logistics service quality of the pallet rental business are at a high level. Supply chain collaboration and supply chain agility have a positive direct effect on logistics service quality, 3) logistics capacities have a positive indirect effect on logistics service quality. Influence is transmitted through supply chain collaboration and supply chain agility. The result of the analysis of the structural equation model is consistent with the empirical data (Chi-Square = 76.505, df = 61, Relative Chi-square = 1.254, p-value = 0.087, GFI = 0.981, AGFI = 0.936, RMSEA = .026 และ RMR = .005). The result can be used in practice to improve the logistics services quality of the pallet rental business, by developing the ability to handle urgent orders with digital technology for exchanging information with the right customers, convenient and fast improvement the quality of pallets to meet the standards before delivering them to customers. Co-Working can develop personally with agility working. It able to quick respond for changing customer’s needs with accuracy,quick response, shared and co-working. Evaluate and bring results to improve work efficiency to be flexible according to customer needs, with cost efficiency in mind create mutual incentives to capitalize on the changes that occur and grow sustainably.
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