The Outsourcing Selection for Export Customs Clearance at Thai - Laos Border Points is Affective to Exporter Company’s Performance

Abstract

The objectives of this study were 1) to study factor levels association with the outsourcing selection for export customs clearance at Thai-Laos border points; 2) to study the impact of the outsourcing selection for export customs clearance at Thai-Laos border points on the exporter company’s performance; and 3) to increase exporter’s performance by providing the recommendation. This study is performed by using mixed methods of research. In Thailand there are 24 companies exporting sugar and fruit juices via the Thai-Laos border. In this study, 5 out of 24 companies were recruited.  Descriptive statistical and content analysis were performed. The finding showed that; 1) the responsibility (including completing the job successfully, trustworthy and being able to protect one’s interests) of the outsource service company is the most important factor (𝑥̄ = 4.77) to be selected. This study also clarifies that the consideration for selecting the outsourcing companies using 4 factors including skill and knowledge for customs clearance, service rate, reliability, responsibility of the outsourcing service was linearly related to the exporter’s performance, statistically. Therefore, we recommend the exporter company’s performance to select a responsible service provider who can carry out the tasks assigned with the skill and knowledge for customs clearance, especially the ability to issue accurate export documentation.