Prioritization of Warehouse Efficiency Key Indicator Application with The Analytic Hierarchy Process (AHP): Case Study Third Party Logistics Service Provider in Pathumthani Province.


  • Prin Weerapong Faculty of Business Administration Rajamangala University of Technology Thanyaburi (Main Campus)



Analytic hierarchy process, Warehouse efficiency, Warehouse service provider, Third-Party logistics provider


This research aims to prioritize warehouse management efficiency measures. The research is based on a mixed methodology of applied research and qualitative research, using the Analytic Hierarchy Process (AHP) methodology to prioritize the importance of warehousing performance in the third-party logistics industry. The data were gathered on purpose from a case study of 32 participants, all of whom were warehouse managers, project managers, or warehouse managers. The researcher considers from the Consistency ratio of the answers obtained from the research did not exceed 10% of all criteria. According to the study, the most important warehouse efficiency measure for logistics providers is 40.7% reliability, followed by 21.4% lead time and 14.4% cost. The five sub-criteria, in descending order, were on-time delivery (27.4%), followed by inventory record accuracy (13.3%), customer response time (12.6%), customer relationship (6.2%), and transit time (6.1%), respectively. The findings of the study will assist warehouse operators and associated logistics service providers in evaluating the importance of warehouse efficiency indicators and developing a model for measuring their effectiveness.


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