Guidelines Guidelines for Hotel Facilities Development to Accommodate Disabled persons and Elders of Hotels in Hua-Hin district, To enhance the tourists.

Abstract

This research aims to study the satisfaction towards the facilities for the eldersand the disabled persons of Hotel in Hua-Hin District, funded by a research project from Rajamangala University of Technology Rattanakosin Fiscal Year 2017. The research sample was a group of 400 elderly and disabled Thai tourists who chose to use the accommodation in Hua Hin District. The data were collected by questionnaire. The statistics description research were, percentage, mean andstandard deviation. The results showed that most of the respondents were male, 51.25 percent, aged between 60-70 years, 82.25 percent with the bachelor degree education, 34.25 percent, 92.75 percent were elderly, and 7.25 percent were disabled, 48.50 percent were private business, and monthly income was between 5,000-30,000 baht, 37.00 percent. The satisfaction with the hotel's facilities for the elderly and disabled in the top 3 rankings found to that 1) the satisfaction with the public spaces in the hotel was at a high level, 2) the satisfaction with the stairs, handrails on stairs are at a high level, 3) Satisfaction with the doors in public areas, Easy to open, very safe was at a high level. Guidelines for the development of hotel facilities for tourists, the elderly, and the disabled person should provide accommodate for this group of tourists who will travel to Hua Hin District. Furthermore, to create a sustainable return for service forever. By using the information from the results of this research to benefit the hotel business.