Human Resource Skills for Business Transformation to Support the Digital Transformation of the Organization

Abstract

The objectives of this research are to 1) investigate the digital transformation of business organizations. 2) Study the human resource skills required to provide recommendations for executives of business organizations. This research employs mixed method. The population is a business company in the Bangkok area. The questionnaires sample size is eight industries (28 companies, 84 people), and in-depth interviews with 28 key informants. The qualitative research tool used a semi-structured interview. The quantitative research tool used a questionnaire. Data collected were interviews conducted via telephone and face-to-face, the questionnaire distributed by printout and e-Mail together. Content analysis was use to analyze qualitative data descriptive statistics were used to analyze quantitative. The finding revealed that: there were seven major business transformations discovered, with the seventh change being the shift from single-company competition to network competition. It is the most important thing in the modern supply chain era for survival, and 2) human resource skills that business organizations need to use as they lead to new things, include using human resource skills which required eleven soft skills. The top three most important skills are adaptability, digital literacy, and complex problem solving. As a result, the recommendation for corporate executives is (1) old employees, skills need to be increased, improve skills (Upskill- Reskill) to a higher potential, and recheck the eleven soft skills, and which skills were still lacking, and (2) new employees recruited. There should be a job entrance examination, both written and interviewed. This ensures that new employees have the skills that the organization needs and reduces resignations, because employees are less likely to turn over information that may deteriorate the organization’s reputation.