Guidelines for Administration of Navy Welfare Vehicles on the Route Ratchaworadit Port, Sattahip Naval Base Chonburi Province in the Situation of the COVID-19 Crisis

Abstract

This research aims to 1) study the influence of the Navy Welfare Vehicle Management Guidelines on the Ratchaworadit port route. Sattahip Naval Base in the COVID-19 Crisis on service expectations; and 2) study and propose guidelines for the management of Navy welfare vehicles. Mixed-method research was used. Quantitative data were collected using questionnaires with a sample of 233 participants, and qualitative data was collected by in-depth interviews with 12 participants. The data were analyzed using descriptive statistics, and research hypotheses were tested using multiple regression analysis. The findings found that: 1) the management of Navy welfare vehicles on the Ratchaworadit port route. Sattahip Naval Base in the COVID-19 crisis influence service expectations. The primary variable with the best predictive power was welfare vehicle procurement management. 2) The guidelines to manage the Navy welfare vehicles on the Ratchaworadit port route of Sattahip Naval Base. It was found that (1) there is a limited number of passengers capacity, using the service to no more than 75%. Such as 1 tour bus with a capacity of 60 people during COVID-19 will accept passengers only 75 percent, with a capacity of only 45 people; (2) must provide information about the operation of the bus so that passengers will be aware of the change in services that are different from the original; and (3) must also May be able to open for service even during the COVID-19 situation. Not closing the service because passengers will be in trouble. Therefore, the Navy welfare vehicle administrators should remain open during the COVID-19 situation, strict in car service for safety and still maintain a good service level.