Process Improvement of Outgoing Goods: A Case Study of ABC Company Limited

Abstract

The objectives of this research were 1) to study the problem of outgoing merchandise operation of ABC Co., Ltd. and 2) to improve the operational procedures in the outbound process to be efficient. The research used the qualitative research. The data was collected from 5 key informants by the chairman and supervisors in each department. The research instrument was the unstructured interview. The cause-and-effect data was analyzed by using a fishbone diagram analysis technique. The analyzed data was used to create an outbound work process flowchart by creating a current state value stream diagram, a future state value stream diagram, and improving the work processes. The results of the research showed that 1) ABC company outbound product operation problems consisted of four aspects: people, machines, methods, and materials, and 2) because of improving operational procedures in outbound processes and adding a new standard operating guideline derived from the creation of a value stream diagram, ABC company’s warehouse had a 7.50% increase in efficiency, from 62.41% to 69.91%. The results of this research will benefit the import-export process by applying the results obtained from the study to increase the efficiency of the outbound process, reduce time spent on redundant products and wasteful outbound processes, and achieve accuracy in the handling of outbound work processes.