Logistics Personnel Skills Development of Import Custom Clearance Department, DHL Express International (Thailand) Co., Ltd.

Abstract

The objectives of this research were to 1) study the methods for developing logistics personnel skills of the Import Customs Department and 2) to measure the optimization of Department performance. Using a mixed method between quantitative research and qualitative research, the population was an inbound Customs Clearance Department of DHL Express International (Thailand). ) The sample was limited to 75 questionnaires and 10 in-depth interviews. Data were analyzed by descriptive statistics and triangulation analyze. The finding found that the necessary operational procedure for the department, namely            1) coordinating customers when problems arose, the mean was at the highest level 4.09      2) solving the problem of seizing the product (Recording of additional expenses), the mean was at a high level 3.63 3) The key input coordinates in the computer system, the mean was at a high level 3.52 4) regulations – performance and evaluation,  the mean was at a high level 3.50 and 5) increasing the knowledge of customs, the mean was at moderate level 3.43. These practices had a beneficial effect on enhancing the performance of the Import Customs Clearance Department in terms of 1) reducing the additional cost from being arrested was at a high level 4.45 2) increasing the efficiency of customer service was at a high level 4.55 3) grip reduction was at the highest level 4.51 4) error reduction was at in moderate level 4.10 and 5) speed was at high level 3.79. Companies should implement these new practices in order to improve their operating manuals. Such as coordinating customers when there was a problem, request additional information from customers to benefit the correct operation, and prevent the occurrence of repeated faults while solving product seizure problems. In the event that a large number of products are seized, training is required to update the coordinates to achieve mutual understanding.