03 The Model of Expressway Business Management for Expressway Authority of Thailand (EXAT) towards Excellence

Abstract

The objectives of this research were (1) to study the factors affected on the achievement
of expressway business excellence management of Expressway Authority of Thailand (2) to
develop the model of Excellence Organizational Management for Expressway Authority of
Thailand. This research was a quantitative research, the descriptive statistics and inferential
statistics were used for the statistical data and hypothesis analysis, with 400 samples.
Result:
1. The result of general characteristics of the respondents data analysis were found that
the major part of respondents about 72.50 percent were men, 55.00 percent were 51 years
olds up, 84.50 percent were bachelor’s degree level, 69.50 percent were section supervisors,
56.00 percent had monthly income 50,001 bath up and 98.00 percent were married.
2. The result of variables analysis: the major part of respondents emphasized that the
seven variables were at very much level by criterion of mean value for overall
( = 3.683 - 4.14 and SD = .43-.60), when considered by each variable, they were found that
the major part of respondents emphasized that the most important variable was a good
governance ( = 4.14, SD = .43) and the minor important variables were the strategies
( = 4.05, SD = .43), people( = 4.029, SD=.51)
3.The variables relationship from testing the hypothesis by Multiple Regression
Analysis (MRA) found that executive leadership, structure, process, people and good governance
factors were significant of the linear relationship in a positive direction to the achievement of
expressway business management of Expressway Authority of Thailand towards excellence
α = .05 (p-value < .05), in accordance with the hypothesis and the first objective of research
consistency.