04 Lean Logistics Management for out-patient ward of Yanhee Hospital

Abstract

This research is the developmental study aimed to reduce waiting period of service for OPD department of Yanhee Hospital, study ways to reduce the duration of the service to be provided by the theory of lean (Lean) used as a guide and satisfaction to user of (OPD) Yanhee Hospital to increase opportunities for competition. The tools used in this study is a questionnaire by the research group is user of (OPD) Yanhee Hospital who satisfied after inquiry by the theories lean in to shorten the waiting time for 400 by the formula of Taro Yamane. The statistics used to compile the data are frequency, percentage, average and standard deviation.
The results of applying the guidelines to reduce the waiting period by a speculative lean can shorten the waiting time of up to 9 minutes per one case the service. After the satisfaction of the service, there are quite satisfied overall, and thus can provide a service to a greater number in the same period. Most are female, the highest education is bachelor’s degree, most are aged 20-40 years have the highest number of relationships with patients / clients are patient, for the average revenue per month. 25001-35000 baht has the largest number. Most does not come to Yanhee hospital for the first time. The service has been very satisfied, including patient registration, medical facilities. The pharmaceutical and financial satisfaction is most.