Guidelines for Promoting the Development of the Quality of Government Management of the Regional Education Office 1-18

Abstract

The objectives of this research article are to 1) study the level of development of the quality of public administration, 2) compare personal factors with the development of the quality of public administration, and 3) study suggestions and guidelines for promoting the development of the quality of administration. Manage the public sector Conducted according to quantitative research methods. This is a survey research. The population is 368 civil servants under the Office of the Permanent Secretary, Ministry of Education, Regions 1-18, by studying the entire population. The tool is a questionnaire with a reliability value of 0.781. Statistics used to analyze the data are frequency, percentage, mean, and deviation. Standard comparison, t-test, F-test, and pairwise testing. The results of the research found that 1) the level of development of the quality of public administration Overall, it is at a high level. 2) Civil servants with different genders, ages, education, and positions. and different periods of work have different opinions on the development of the quality of public administration. Not different and 3) Suggestions and guidelines for developing the quality of public administration of the Education Office Regions 1-18 found that (1) Education Offices in each area should bring problems Obstacles in providing services in various areas to improve, develop operating systems to respond to better and efficient service delivery through various processes such as using innovation. and digital technology in providing services, etc. (2) Educational offices in each area should have clear guidelines for their official duties, with systems and methods appropriate to their operations. and listen to various problems of service recipients regularly, such as arranging for problem listening via an online system, etc. and (3) Educational offices in each area should have a clear performance evaluation system. By giving importance to the participation of executives. To be part of the service evaluation In order to use the evaluation results to improve and develop the operations of the agency further.