PEOPLE’S SATISFACTION TOWARDS PUBLIC SERVICE OF NA NANG SUBDISTRICT ADMINISTRATIVE ORGANIZATION PHON PHISAI DISTRICT NONG KHAI PROVINCE IN THE FISCAL YEAR 2021

Abstract

The Objectives of this research article were to 1) to study the level of people's satisfaction towards the public service of Na Nang Subdistrict Administrative Organization, at Phon Phisai District, Nong Khai Province in the academic year of 2021 and 2) to study the recommendations of the public service operations for Na Nang Subdistrict Administrative Organization , at Phon Phisai District, Nong Khai Province in the academic year of 2021. This study was a quantitative research. The population were 11,409 people who had the public services from the Na Nang Subdistrict Administrative Organization atPhon Phisai District, Nong Khai Province in the academic year of 2021, and the sample group consisted of 387 people. The research instrument was a questionnaire. The statistics used were frequency distribution, percentage, mean, and standard deviation. The results shown that people's satisfaction with the public service of Na Nang Subdistrict Administrative Organization, at Phon Phisai District, Nong Khai Province in the academic year of 2021. Overall, it was at the great level which classified by each aspect found that the satisfaction level was at the highest level Arranging from highest level to lowest level, development of lighting systems and utilities, education, religion and culture, community development and social welfare, and the promotion and support of solid waste disposal. There were some suggestions for public services of Na Nang Subdistrict Administrative Organization, at Phon Phisai District, Nong Khai Province in the academic year of 2021, there should be a project of solid waste disposal with the community, there should be the welfare for helping people equally, there should increase the welfares for the elderly, and the disable people sufficiently, there should be the preparation for organizing activities under the condition of COVID-19, there should be educational materials that are truly beneficial to children, there should be staff to repair utilities quickly, and there should be sufficient lighting installations.