CS Import Improving Process Case Study Import-Export Company in Sathorn Area DOI:

Abstract

         Research study to study the working process of inbound customer service staff When operational problems are found, the theory is used to solve problems by using fishbone diagrams to find the cause of occurrence, then SWOT analysis is used to analyze the strengths and weaknesses of the procedures of the inbound documentation department. Using ECRS as a search concept

1. Reducing inbound document workflow in case of late or duplicate documents that are brought to the wrong document key into the system, the document must be checked before keying into the system and check whether the document set is correct or not. Is it accurate and complete? Once done, it was found to simplify the search for documents. The process is faster and more accurate. There is no problem when it comes to editing documents. It’s about spending too much time.


2. The reference has been picked up correctly. /No problem with swapping documents and complete set of release order documents. Be ready to release work to customers. There is a system to arrange work documents to make it easier to order release. To reduce the problem of picking up documents at the same time.


3. Customers are informed that they must pay the container deposit in cash to avoid problems with combining container deposit checks. And freight and local charges in the same place, saving customers time if they must come for the second time, which greatly reduces errors at work. Obviously working in the original way. Make work faster There are no errors in documents and work is more efficient.