Good Governance and Service Quality of the Civil RegistrationSection of Chanuman District Office, Amnat Charoen Province

Abstract

          The purposes of this research were the following: 1) to study the level of good governance and the service quality of the civil registration section of Chanuman District Office, Amnat Charoen Province,  2) to investigate the influences of good governance on the service quality of the civil registration section of Chanuman District Office, Amnat Charoen Province,  3) to create guidelines for improving the service quality of the civil registration section of Chanuman District Office, Amnat Charoen Province. The samples consisted of  362 people who came to receive services at Chanuman District Office, Amnat Charoen Province in February 2020.  The tool used for data collection was a questionnaire and statistics used in data analysis comprised frequency, percentage, mean ( ), standard deviation (SD), and Multiple Linear Regression Analysis. The study revealed these results:

1. Good governance and the service quality of the civil registration section of Chanuman District Office, Amnat Charoen Province, as a whole, was at the high level ( = 3.61) while its overall service quality of the civil registration section was also at the high level ( = 3.79) .


2. The Influence of Good Governance on the Quality of Civil Registration Services of Chanuman District Office, Amnat Charoen province found that Good governance on the service quality of the civil registration section of Chanuman District Office, Amnat Charoen Province at .05 statistical level, it was found that the regression coefficient was .301. This could be explained  that good governance could be employed to correctly predict the service quality of the civil registration section of Chanuman District Office, Amnat Charoen Province 30% (Adjusted R2 = .301)


3. These guidelines were obtained for developing the service quality of the civil registration section of Chanuman District Office, Amnat Charoen Province. The personnel should be sent to attend the trainings so as to gain experiences, skills and expertise in providing registration services. Assessment, supervision, control, and the progress of the personnel’s performances should be conducted and reported from time to time and consistently. The people’s satisfaction and complaints should be checked, followed up, and brought to be fixed and solved the problems and weakness in order to systematically and continuously improve the service quality.