Performance of Local Government Employees, Local Government Organizations in Chiang Yuen District Maha Sarakham Province

Abstract

Background and Aims: Work performance is important because it directly affects output and efficiency, making sure that assignments are finished successfully and objectives are met. Good work output has a positive impact on staff growth and happiness as well, which boosts organizational success as a whole. Thus, this research study has three objectives: (1) to examine the level of job performance competency among local government employees in Chiang Yuen District, Maha Sarakham Province; (2) to compare job performance competencies of local government employees in Chiang Yuen District, Maha Sarakham Province, based on gender, age, education level, and work experience; and (3) to provide recommendations concerning the job performance competencies of local government employees in Chiang Yuen District, Maha Sarakham Province.

Methodology: The sample size consisted of 148 individuals, determined using Taro Yamane's formula, with proportional stratified random sampling and simple random sampling employed. The research instrument was a Likert scale questionnaire. The statistical methods used for data analysis included percentage, mean, frequency, standard deviation, T-test for gender comparison, and One-Way ANOVA for comparison based on age, education level, and work experience.

Results: The research findings revealed that: (1) the overall level of job performance competency among local government employees in Chiang Yuen District, Maha Sarakham Province, was high; (2) there were statistically significant differences in job performance competencies based on gender, age, education level, and work experience at the 0.05 level; and (3) the recommendations include: (3.1) In terms of achievement orientation, there should be skill and knowledge development such as data analysis, communication, and project management, with clear goal setting that aligns with organizational policies and community needs. (3.2) In terms of service orientation, a system for listening to and responding to public feedback should be established, and the service system should be improved for convenience and speed. Service processes should be reviewed and simplified to reduce time and steps in service delivery. (3.3) Regarding expertise accumulation, continuous learning and skill development, such as IT skills, project management, and problem-solving, should be promoted. A culture of knowledge exchange within the organization should be fostered, encouraging the sharing of knowledge and experiences among employees. (3.4) In terms of adherence to correctness, justice, and ethics, regular training on ethics and work ethics should be conducted, focusing on corruption prevention, maintaining transparency, and compliance with laws and regulations. An organizational culture supporting honesty and transparency should be established. (3.5) In terms of teamwork, good relationships among employees should be promoted through internal relationship-building activities, such as recreational activities, workshops focused on teamwork and opinion exchanges. Building good relationships will enhance employees' confidence and trust in each other, leading to more effective teamwork.

Conclusion: The study comes to the conclusion that local government workers in Chiang Yuen District generally perform well on the job, with notable variations seen depending on demographic factors. The study suggests focused development in areas like achievement orientation, service efficiency, expertise accumulation, ethical adherence, and teamwork, with an emphasis on ethical training, ongoing learning, and creating a collaborative work environment, to further improve performance.