Efficiency of Using Electronic Document System (MSU-EDS) of Administrative Assistant in Mahasarakham University

Abstract

Background and Aims: The correspondence system is a system related to document management. It is an important factor in organizational development in organizing document management regulations within the department. So that searching and tracking can be done easily and quickly, which the traditional document system There are complicated steps. Including redundancy of work in many steps. Resulting in delays and waste of resources and budget. This research has the objective of studying (1) To study the efficiency of using the electronic document system (MSU-EDS) of administrative staff within Maha Sarakham University. (2) To propose guidelines for increasing efficiency in using the electronic document system (MSU-EDS) of administrative staff and personnel within Maha Sarakham University.

Methodology: The population and sample used for the study are Personnel performing administrative duties under the faculties and departments of Maha Sarakham University, totaling 72 people, using a specific selection method. This research is a survey research. The researcher conducted a reliability test. The questionnaires were to a sample of 30 people to check reliability by analyzing the Cronbach’s Alpha analysis test, which was equal to 0.849 before using the questionnaires to survey the actual sample population. Tools used to distribute in this research It is a questionnaire and a rating scale divided into 5 levels.

Results: the results are reported using descriptive statistics and the results are displayed in the form of percentages divided into 5 sections. The research found that the majority of administrative staff are female. Most are 21-30 years old and have an education level. Most are bachelor's degrees. Working status: Most are university staff Most working periods range from 4-6 years. Agencies affiliated with Most of them have 1 person per group and there are only three departments with 2 personnel per department. The frequency of use in the EDS system is every day from 8:30 A.M. to 10:00 A.M. for use. The main job is to receive books. Notification of export documents and upload documents into the system The administrative worker will periodically activate the EDS during work. Because other tasks need to be done simultaneously. Therefore, there is no clear time limit. To enable Codes to be carefully preserved by administrative workers. Including support and assistance for both new and old personnel to have the convenience of obtaining EDS codes for continued use. Keep up to date with the news situation by giving advice, and guidance on various steps, including training how to use them for personnel in the agency. It also encourages personnel in the agency to use documents through the EDS system as the main channel. Likewise, operators also use the EDS system in their work regularly.

Conclusion: The research concludes that most administrative employees are women, aged 21-30 years, with bachelor's degrees. and have 4-6 years of experience. EDS systems are used on a daily basis for specific tasks. The focus is on maintaining code and support personnel. These findings highlight the system's important role as the primary channel for document use by both administrative and agency staff.