Human Resource Management and Organizational Commitment Affecting Employee Performance in Modern Retail Businesses in Nakhon Phanom Province, Thailand
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Abstract
This study aimed to examine the influence of human resource management and organizational commitment and employee performance in modern retail businesses in Nakhon Phanom Province as well as the influence of organizational commitment on work performance and study the mediating role of organizational commitment in the relationship between human resource management and work performance. The sample comprised 305 employees from modern retail businesses in Nakhon Phanom Province. Data were collected using questionnaires and analyzed using descriptive statistics and structural equation modeling (SEM). The research findings revealed: 1) Human resource management positively influenced work performance significantly (β = 0.78, p < 0.01), explaining 62.20% of the variance; 2) Human resource management had a statistically significant positive influence on organizational commitment (β = 0.94, p < 0.01), explaining 84.30% of the variance; 3) Organizational commitment positively influenced work performance significantly (β = 0.83, p < 0.01), accounting for 73.00% of the variance; and 4) Organizational commitment fully mediated the relationship between human resource management and work performance, with an indirect effect of 0.76, representing 96.70% of the total effect. Health and safety showed the strongest influence on work performance (β = 0.40).
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