Effects of Systematic Thinking Competency and Core Competency Orientation on Job Efficiency of Supporting Staff at The Public Higher Education Institution
Article Sidebar
Main Article Content
Abstract
This research aims to test the relationship and positive effects between systematic thinking competency and core competency orientation on the job efficiency of supporting staff at public higher education institutions. A questionnaire was used as a tool to collect data from supporting staff in public institutions. The sample consists of 280 supporting staff. The statistics used in data analysis included mean, standard deviation, correlation analysis, and multiple regression analysis. The research results found that 1) there is a relationship and positive impact of systematic thinking competency, service creativity and design skills, and communication and coordination skills toward job efficiency in terms of quality of work, volume of work, and efficient use of resources. 2) There is a relationship and positive impact of core competency orientation in terms of achievement motivation, service mind, accumulation of professional expertise, and teamwork toward all aspects of operational job efficiency. And 3) There is a relationship and positive impact of systematic thinking competency, service creativity and design skills, and communication and coordination skills toward all aspects of core competency orientation. The systematic thinking competency is an ability of complete systematic thinking, including holistic thinking to connect and interrelate to be able to make a decision systematically to help leading to efficient work and positive outcomes, and focusing on core competencies, which represent special capabilities or personal necessary expertise to achieve set goals, which is an important factor to achieve an organization's mission and create a competitive advantage. Core competencies serve as a stimulant that impacts job efficiency, leading to effective and efficient performance in terms of quality, quantity, speed, punctuality, and cost-effective resource use. The results of this research can be used as guidelines to strengthen and support systematic thinking competency development to focus on core competencies and identify areas for improvement to refining management methods within the organization to enhance better systematic thinking and a stronger focus on core competencies, to increase operational efficiency to achieve goals and sustainably succeed
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Aaker, D. A., Kumar, V. & Day, G.S. (2005). Marketing research. New York : John Wiley & Son.
Ali, H. (2021). Systematic thinking among university students. Turkish Online Journal of Qualitative Inquiry., 12(3),3792-3803.
Apirakthara, S. & Thaninkan, P. (2022) Organizational atmosphere and quality of life in work that affects the performance of university support staff Rajamangala University of Technology Isan. Nakhon Ratchasima College Journal (Humanities and social sciences) Nakhon Ratchasima University, 16(2),44-58.
Baotham, S. (2015). Accounting research. Bangkok : Triple Education.
Black, K. (2006). Business statistics for contemporary decision-making. (4th ed). USA : John Wiley & Son.
Daengthepho, N. (2022). The effect of developing core competency on financial budget disbursement efficiency of accounting and finance officers at Mahasarakham University. Journal of Roi Et Rajabhat University, 17(2),176-187.
Duangwiset, B. (2019). The enhancement of System Thinking by Using Mind Mapping Technique for Student Teachers in Rajabhat University. Journal of Educational Research Faculty of Education Srinakharinwirot University, 14(2),190-207.
Khonkaen University. (2023). Criteria and methods for evaluating the performance of Khonkaen University Personnel. Retrieved on October 2023, from https://hs.kku.ac.th/husodean/download/competency.
Mahasarakham University. (2023a). Personnel division performance indicators for support personnel mahasarakham university. Retrieved on October 2023 from https://pd.msu.ac.th/pd7/order/d2.
Mahasarakham University. (2023b). Personnel division mahasarakham university search for personnel history registration. Retrieved October 2023, from https://pd.msu.ac.th/staff/hr.
Ministry of Information and communication technology. (2023). Digital Thailand digital development plan for the economy and society 2021. Retrieved October 2023, from https://Users/Administrator/ Desktop/2565/digital-thailand.pdf.
Maithiamklang, S. & Wongwichit, N. (2019). Core competencies that affect the operational efficiency of employees in higher education institutions Kalasin university support line. Praewa Kalasin academic Journal Kalasin university, 6(2),290-314.
Nawiphatthana, R. (2021). Developing systematic thinking skills using mind mapping techniques. Journal of educational Bansomdejchaopraya Rajabhat University, 15(2),31-41.
Nunnally, J. C. & Bernstein, I. H. (1994). Psychometric theory. (3nd ed.). New York : McGraw-Hill.
Office of the civil service commission. (2022). Development manual according to the human resource development plan of Bangkok 2018-2022. Retrieved October 2023, from http://www.mua.go.th.
Petroleum authority of Thailand. (2023). Concept of important skills that are effective and sustainable: Top 10 skills for 2020-2025. Retrieved October 2023, from https://www.pttgcgroup.com/th/newsroom/ feature-stories/107/top 10-skills.
Ratchasombat, R. (2023). The impact of the ability of accountants on the quality of operation for financial and accounting officers at higher education institutions in Mahasarakham province. Journal of Management Science, Udon Thani Rajabhat University, (5)6,65-77.
Sadoyu, S. & Taisaeng, S. (2022). Factors in work performance that affect efficiency in work performance of employees of Elek and Eltech (Thailand) Co., Ltd. Province Pathum Thani. Journal of Management Science Review, 24(2),1-10.
Srisaat, B. (2010). Preliminary research. (9th ed.). Bangkok : Suviriyasan.
Suksawang, S. (2020). 7 Thinking skills: 7 Thinking skills. Retrieved October 2023, from https://www.sasimasuk. com/16761107/7/7-thinking-skills
Thammasat University. (2023). Staff division strategic plan for resource management and development Thammasat University Humanities. Retrieved November 2023, from https://tu.ac.th/uploads/OIT
Thanchanok, C. (2023). The Study of Core Competency and Operational Competence of Supporting Staff Positions, Thaksin University, as Perceived by Head Office of the Faculties. Journal of Council of University Administrative Staff of Thailand, 12(1),62-75.
World economic forum. (2023). The top 10 skills of 2023. Retrieved October 2023, from https://www. weforum.org/agenda/2023/05/future-of-jobs-2023-skills/