The Influence of Psychological Capital, Job Characteristics, and Social Intelligence on Organizational Citizenship Behaviors of Employees in a Food and Beverage Manufacturing Company in Nakhon Pathom Province

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เทพรักษ์ เมืองใจ
ถวัลย์ เนียมทรัพย์
อภิญญา หิรัญวงษ์

Abstract

The objectives of this research were to study the level of psychological capital, job characteristics, social intelligence, and organizational citizenship behaviors of employees in a food and beverage manufacturing company in Nakhon Pathom province, and to study the influence of psychological capital, job characteristics, and social intelligence on organizational citizenship behaviors of employees in a food and beverage manufacturing company in Nakhon Pathom province. The sample consisted of 225 employees in a food and beverage manufacturing company in Nakhon Pathom province. A research instrument was a questionnaire with a reliability between .80-.96. The percentage, mean, standard deviation, and stepwise multiple regression analysis were employed to analyze the data. The research findings found that 1) the level of overall psychological capital, job characteristics, and organizational citizenship behaviors of employees in a food and beverage manufacturing company in Nakhon Pathom province were at a high level with the average of 3.62, 3.45 and 3.56, respectively, for the level of overall social intelligence of employees in a food and beverage manufacturing company in Nakhon Pathom province was at a moderate level with a mean of 3.35, 2) social intelligence, social skill, job characteristics in task identity, and psychological capital could jointly predict overall organizational citizenship behaviors of the sample at 62 % (R2adj = .62) of the variation with a statistical significance level of .01. The findings of this research would be beneficial as the guideline for promoting and supporting various factors to progressively develop organizational citizenship behaviors of employees.

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บทความวิจัย (Research article)

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