The Impact of the Quality of Internet of Things Technology on Job Efficiency of End-users in a Factory of Electronics Printed Circuit Board Assembly and Devices in Laem Chabang Industrial Estate, Chon Buri
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Abstract
This study aimed to analyze the quality levels of Internet of Things technology (IoT) and job efficiency levels of end-users as well as the impacts of the IoT’s quality towards using’s intention and job efficiency of end-users’ operating performance in a factory of electronics printed circuit board assembly and devices in Laem Chabang Industrial Estate, Chon Buri. The study was a survey research with conducting questionnaires with employees working in the main operation of production process while also applying IoT technology to their operations. Proportional stratified random samplings were randomly selected from 360employees of each department. Statistical methods were included frequency, percentage, mean, standard deviation, exploratory factor analysis and structural equation modeling (SEM). The results of the research revealed that the employees preformed high levels of the quality of IoT technology and job efficiency as showed by the mean value of 3.76 and 3.91 respectively. The test results of the new adjusted structural equation model showed the consistency with the empirical data, CMIN/DF = 2.22, GFI = 0.95, AGFI = 0.92, CFI = 0.98, RMR = 0.01, RMSEA = 0.06, NFI = 0.97. The quality of IoT technology had a positive impact on job efficiency of end-users and on using’s intention. Meanwhile, using’s intention had a positive impact on the job efficiency of end-users as indicated by the statistical significance level of 0.001. The contribution of the research’s findings on the impact of quality of IoT technology on job efficiency can be helpful for executives’ planning and improving the operational processes in order to improve better performance with higher efficiency, as well as provided entrepreneurs in various industries a guidance in applying IoT technology effectively.
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