คุณภาพชีวิตการทำงานของบุคลากรสายสนับสนุนมหาวิทยาลัยเอกชน ในเขตกรุงเทพมหานครและปริมณฑล

Abstract

This research aims 1) to study levels of the quality of working life of support staff in private universities in the Bangkok Metropolitan region, and 2) to compare demographic characteristics and quality of working life of support staff in private universities in the Bangkok Metropolitan region. The sample consisted of support staff of 332 people in private universities in the Bangkok Metropolitan region. The instrument used in collecting data was a working life questionnaire which had indexes of item-objective congruence (IOC) ranging between .67 and 1.00 and Cronbach alpha reliability coefficient equal to .88. And then the data were analyzed by using frequency, percentage, mean, and standard deviation. Statistics used in hypothesis testing were t-test for independent samples, and One-way ANOVA.

The results showed as follows: 1) Quality of working life of support staff in private universities in the Bangkok Metropolitan region as a whole was at moderate level. When considering each aspect, the aspect of social relationship was at high level. Other aspects of adequate and fair compensation, safe and healthy environment, developing the capacity of individuals, advancement and job security, integration, social, statue in the organization, and work-life balance were at moderate level. 2) Support staff in private universities in the Bangkok Metropolitan region whose educational attainments , working experiences, and incomes per month were different had a statistically significant difference in working life at the .05 level, while those who were different in sex and age did not have a difference in quality of working life.