MOTIVATIONAL AND SUPPORTIVE FACTORS AFFECTING THE WORK PERFORMANCE OF EXCISE PERSONNEL UNDER THE EXCISE OFFICE REGION 9

Abstract

Objectives of this research were: 1. To examine the level of work performance efficiency of excise personnel under the Office of Excise Region 9. 2. To investigate motivational factors affecting the work performance efficiency of excise personnel under the Office of Excise Region 9. 3. To study supporting factors influencing the work performance efficiency of excise personnel under the Office of Excise Region 9. The researcher collected data using a simple random sampling method through a non-replacement lottery technique. The sample group consisted of 213 excise personnel working in the Office of Excise Region 9, covering seven provinces: Songkhla, Trang, Satun, Phatthalung, Pattani, Yala, and Narathiwat. Descriptive statistics used included percentage, mean, and standard deviation, while inferential statistics involved stepwise multiple regression analysis to test the influence of motivational and supporting factors on work performance efficiency. The results revealed that these factors could jointly predict the work performance efficiency of excise personnel up to 96.0%, with statistical significance at the .001 level.

The research findings revealed that the work performance efficiency of excise personnel under the Office of Excise Region 9 was at the highest level in terms of work quality, quantity, timeliness, and cost-efficiency. Moreover, motivational factors such as career advancement and achievement significantly influenced their work performance efficiency. However, other motivational factors such as recognition, the nature of the work, and responsibility did not have a significant effect. In addition, supporting factors such as relationships with supervisors and supervisory practices had a significant impact on work performance efficiency. Conversely, supporting factors such as compensation and welfare, policies and administration, working conditions, and job security did not significantly affect the performance efficiency of excise personnel under the Office of Excise Region 9.