THE INTEGRATION OF BUDDHADHAMMA FOR PUBLIC SERVICE OF BANGPHLAT DISTRICT OFFICE IN BANGKOK

Abstract

Objectives of this research were: 1. To study the level of public service, 2. To study the relationship between Buddha-dhamma and public service rendering; and 3. To study the problems, obstacles, and recommendations for the development of public services of the Bangphlat District Office in Bangkok Metropolis, conducted by the mixed-methods. The data were collected from 398 samples, derived from the population of 77,561 people who came to the Bangphlat District Office to use their services in the fiscal year 2020. Data were analyzed by frequency determination, percent mean standard deviation, Pearson correlation coefficient. The qualitative research, data were collected from 9 key informants using in-depth interviews.

          Findings were as follows: 1. The overall public service was at a high level. 2. The relationship between Buddha-dhamma and public service rendering had the positive relations at high level with statistically significant level at 0.01  as a whole or individuals. To support quantitative data. There was a very high level of positive correlation with statistical significance at the 0.01, 3. Problems and obstacles in public service rendering in the areas of taking care and giving guidance to the people who used the service and facilities were still limited. For further suggestions for the development of public service were that the arrangement of the location and facilities should be adequate and appropriate for providing services with equality, always being ready to serve, punctual, easy to access, and bringing modern technology into service.