The Influences of Perceived Organizational Culture, Organizational Climate and Trust in Supervisors on the Job Performance of Operative Employees in Hotel Residence Service Industry in Chon Buri Province

Abstract

This study aimed to investigate the levels of organizational culture perception, organizational climate perception, and trust in supervisors, and their influence on the job performance of operational-level employees in residential hotels in Chonburi province. The research employed a quantitative approach using questionnaires to collect data from 386 operational-level employees, selected through accidental sampling. The researcher defined specific qualifications for the respondents to ensure suitability for the study and included initial screening questions. Data collection took place between December 2024 and January 2025. The data analysis was divided into two parts: (1) descriptive statistics, including frequency distributions and percentages, to describe demographic characteristics and the use of mean and standard deviation to summarize respondents’ opinions; and (2) inferential statistics, using multiple linear regression analysis to test hypotheses and evaluate relationships among variables. The findings showed that employees rated organizational climate perception the highest ( = 4.49), followed by trust in supervisors ( = 4.47) and organizational culture perception ( = 4.42). All three factors positively influenced job performance, indicating that employees who perceive a supportive organizational climate, trust their supervisors, and recognize a strong organizational culture tend to exhibit improved job performance. These findings provide a foundation for human resource management strategies aimed at sustainably enhancing service efficiency in the hotel industry.