Model of Organization Management to Excellence for Affiliated Petrochemical Industry, PTT Public Company Limited
Keywords:
High Performance Organization, Petrochemical industry, Model of organization management to excellenceAbstract
The four objectives of the research were (1) to study the factors of organizational excellence and management guidelines for the organization of excellence for the petrochemical industry business of PTT Public Company Limited, (2) to study the organizational factors of excellence affecting the organizational characteristics of excellence for the petrochemical industry business of PTT Public Company Limited, (3) to study the factors of organizational excellence and the organizational characteristics of excellence affecting the corporate management guidelines of excellence for the petrochemical industry of PTT Public Company Limited, and (4) to find a model for organizational management for excellence For industrial businesses Petrochemicals under PTT Public Company Limited.This research is a combination of quantitative and qualitative research. The quantitative data was collected by questionnaires from a sample of 400 people and qualitative data from a sample of 40 people with in-depth interviews with middle executives from department managers and above. In the petrochemical industry, affiliated with PTT Public Company Limited.
The research results were found that Model of organizational management to excellence for affiliated petrochemical industry, PTT Public Company Limited comprises important guidelines for excellent corporate management according to the National Quality Award criteria. It consists of the three most important factors: (1) personnel (2) operational results, (3) customer relationship management. The key factors and characteristics of an organization of excellence include the challenging goal setting factor and the organizational structure factor. The results of the multiple regression analysis revealed that the interconnection factor variables throughout the organization had the greatest influence on organizational excellence. As for the organization-wide strategy management factor and the operational commitment factor, it has the greatest influence on organizational excellence.
References
Blanchard, K. (2007). Leading at a high – level. New Jersey: Prentice-Hall.
Buytendijk, F. (2006). The five keys to building a high performance organization. Business Performance Management Magazine, 4(1), 24-47.
Chaiprasit , S. (2016). Management Strategies for Enhancing High Performance Organization of Nursing Colleges Under the Ministry of Public Health. Journal of Boromarajonani College of Nursing Uttaradit, 8(2), 112-130. (in Thai)
Juito, S. (2011). Management of new innovations. 2nd ed. Nonthaburi: Sukhothai Thammathirat University. (in Thai)
Jupp, V. and Younger, M. P. (2004). A value model for the public sector: Accenture outlook. [Online]. Retrieved 8 September 2020 from: www.accenture.com/Outlook.
Kanata, P. and Inkum, D. (2016). Human capital development, human resources, new ideas. Journal of Innovation and Management Suan Sunandha Rajabhat University, 1(1), 62-70. (in Thai)
Kaplan, R.S. and Norton, D.P. (2001). The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston, MA: Harvard Business School Press.
Miller, L. M. (1998). The high-performance organization an assessment of virtues and values prepared for Organizations: The CEO report. San Francisco: Jossey Bass Publisher.
Schermerhorn, J.R., Hunt, J.G. and Osborn,R.N. (2001). Organizational Behavior. 7th ed. New York: Wiley Hardcover.
Sutjaritjan, B. (2011). The high-performance organization model of nursing college under the ministry of public health. Journal of Educational Administration, Silpakorn University, 1(2), 65-79. (in Thai)
Thailand Productivity Institute, National Quality Award of the International. (2017). Thailand Quality Award Criteria for Performance Excellence: TQA. Bangkok: Eastern Printing House. (in Thai)
Thepsintop, W. (2018). Factors Affecting High Performance Organization of Subdistrict Administrative Organizations in the Lower North. Journal of MCU Nan Review, 2(2),13-32. (in Thai)
Vitalo, R.L., Butz, F., and Vitalo, J.P. (2003). Kaizen Desk Reference Standard. Vital Enterprises: Lowrey Press.
Yamane, T. (1967). Statistics: An introductory analysis. New York: Harper and Row.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Journal of Innovation and Management
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
See Publication Ethics https://so03.tci-thaijo.org/index.php/journalcim/Ethics
