Problem and Need Analysis for English–Chinese Manual Development for Service Providers in Healthcare Establishments in Khanom District, Nakhon Si Thammarat Province


  • Ladawan Jantawong Faculty of Science and Technology, Rajamangala University of Technology Srivijaya, Thailand
  • Rachawadee Chanthong Faculty of Science and Technology, Rajamangala University of Technology Srivijaya, Thailand
  • Patchayapa Thongsai Faculty of Science and Technology, Rajamangala University of Technology Srivijaya, Thailand



Language Problem, Healthcare Establishments, Manual, Need Analysis, Service Provider


Creating value in healthcare requires developing English and Chinese language skills among service providers. This research aimed to
1) investigate English and Chinese language problems and needs among service providers in Khanom District healthcare establishments;
2) develop an English-Chinese manual; and 3) assess the service providers’ satisfaction with the manual. The study involved a purposive sampling of 60 service providers from healthcare establishments in Khanom District, Nakhon Si Thammarat. The research employed a questionnaire addressing problems and needs, a satisfaction assessment form, interview forms, and an English-Chinese communicative manual. Data analysis methods included percentages, means, standard deviations, and content analysis from interviews. The findings revealed that problems related to the English language among healthcare providers in Khanom District were notably high (gif.latex?\dpi{150}&space;\fn_cm&space;\bar{x}= 4.01), encompassing all language skills. Similarly, problems in using the Chinese language were at the highest level
( gif.latex?\dpi{150}&space;\fn_cm&space;\bar{x}= 4.96). The sample group exhibited a significant need for English skill development, with speaking skills being the most problematic ( gif.latex?\dpi{150}&space;\fn_cm&space;\bar{x}= 4.73). On the other hand, the overall demand for Chinese language proficiency was at a moderate level (gif.latex?\dpi{150}&space;\fn_cm&space;\bar{x}= 2.86), with the greatest need being for speaking skills (gif.latex?\dpi{150}&space;\fn_cm&space;\bar{x}= 3.60). The overall satisfaction assessment of the English-Chinese communicative manual was highly favorable (gif.latex?\dpi{150}&space;\fn_cm&space;\bar{x}= 4.05). The results of this research could be used as a guideline to develop English and Chinese language training programs for healthcare professionals in their workplace.


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How to Cite

Jantawong, L., Chanthong, R., & Thongsai, P. (2024). Problem and Need Analysis for English–Chinese Manual Development for Service Providers in Healthcare Establishments in Khanom District, Nakhon Si Thammarat Province. Journal of Liberal Arts Prince of Songkla University, 16(1), 275660.