Enhancing Positive Employee Outcomes through Transparent Internal Communication during Organizational Crisis: The Mediating Role of Employee-organization Relationship
Keywords:
Human resource management, job embeddedness, job performance, transparent internal communication, work engagement, crisis managementAbstract
A crisis is an unexpected event that causes disruption. Transparent internal communication plays an important role in managing a crisis. This current research investigates the relationship between transparent internal communication and positive employee outcomes; namely employee work engagement, job embeddedness, and job performance. The mediating effect of the relationship between employee and organization was highlighted. The data were collected from employees in hotel and airline businesses in Thailand. Structural equation modeling (SEM) was used for data analysis. The results revealed that transparent internal communication influenced positive employee outcomes during organizational crisis management. The employee-organization relationship played both a partial and full mediating role in the relationship. This result contributes knowledge to human resource management during crises. Implications are also discussed.
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