The Development of a self-service book renewal system using a web-based application for the Creativity and Learning Room, College of Arts, Media and Technology, Chiang Mai University
DOI:
https://doi.org/10.14456/jiskku.2026.2Keywords:
Book renewal, Self-renewal, Self-service renewalAbstract
Purpose: 1) To develop a web-based self-service book renewal system to reduce redundant work steps. 2) To evaluate user satisfaction with the web-based self-service book renewal system of the Creativity and Learning Room.
Methodology: The researchers developed the system by applying Lean concepts to reduce unnecessary steps in conjunction with the five-step system development life cycle (SDLC): (1) user requirements analysis, (2) system design, (3) system development, (4) system testing, and (5) system maintenance. The study was conducted with a population of 541 people and a sample of 230 participants (teachers, staff, and students). Descriptive statistics, including percentages, means (), and standard deviations (S.D.), were used to analyze the data.
Findings: This self-service book renewal system allows users to renew loans and calculate fines themselves. By applying Lean principles, the process was reduced from six steps to three, decreasing staff workload by over 90% and eliminating data errors. Overall user satisfaction was high ( = 4.18, S.D. = 0.79).
Applications of this study: The study's results can serve as a model for developing a self-service book renewal information system for specialized libraries and learning centers. By integrating LEAN concepts into work processes, redundant steps can be eliminated, thereby increasing the efficiency of information resource management and reducing personnel workload.
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