Approach to Increasing Efficiency of Employees Through Human Capital Management
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Abstract
The objectives of this study were to investigate; 1) The current situation of human capital management in the organization and 2) The factors of human capital management that influence the efficiency of employee performance. The study was an Exploratory Sequential Design Mixed-Method. The first phase involved qualitative research through observation without participation and in-depth interviews with 19 key informants. This phase aimed to gain diverse perspectives on human capital management. Utilizing the Pareto Principle (80:20), the study focused on key aspects: knowledge, social, and emotional factors, which comprised 15 significant sub-factors. These findings guided the development of a questionnaire for the quantitative study in the second phase. The quantitative phase targeted a sample group of 130 operational-level employees. Statistical analyses, including percentages, means, and standard deviations, were utilized. Hypotheses were tested using various statistical methods such as Multiple Regression Analysis, and Pearson Correlation Coefficient. Factors of Human Capital related to knowledge and emotional aspects significantly influenced Performance Efficiency of Employees (quantity, quality, time, and cost). The regression model derived from this analysis was EFFICIENCY = 0.103 + 0.376IQ + 0.251EQ.
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