การให้บริการสาธารณะภายใต้แนวคิดรัฐบาลดิจิทัล
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Abstract
This article aims to understand the concept of digital government and the development of digital government to drive Thai public services. Digital technology is an operating system that takes advantages of information technology and is linked to the Internet. The Thai government clearly operates under the Digital Government Administration and Services Act in 2019s. Digital technology applied in government agency such as Mobile Application, Cloud Computing, and Big Data. The benefits of digital technology not only enhancing the Government capacity but also upgrade public services that are more efficient, convenient, faster and more modern. The development of digital government must be done in parallel with the upgrade of the digital structure and digital culture. The most importantly, the state must be aware of the digital divide. All of them are essential in the development of digital government to bring about the potential of New Public Service which improve the quality of people life and progress of country.
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References
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