A Study of Human Resource Management of Small Accounting Services Offices in Bang Khae District, Bangkok

Abstract

The objectives of the research were 1) to study the human resource management of the small accounting firm in case study by interviewing the executives; 2) to study the opinions of accounting firm employees in case study regarding human resource management set up by the management and their intention to work with the office for a long period; 3) to study the relationship between the human resource management of the management and employees' long-term intention to work with the office; and 4) to study and suggest ways to improve the human resource management of the office.

The research found that 1) from the interview, five owners of the firms provided information on human resource management consisting of providing knowledge and training to all in which every employee had an annual training plan; Creating an advancement opportunities for all employees through a performance evaluation system that consists of information from customers, colleagues, and supervisors; Compensation is set for employees according to assessment results; in taking care of the physical and mental health of employees, the management focuses on organizing merit making, meditation, and tourism; 2) the results of a survey of 220 population from 5 accounting firms on the management of human resource found that 68% of them indicated agreed and strongly agreed about their intention to work with the office for the long term; 3) the study of the relationship between employees’ intentions to work in the office in the long term with various variables regarding human resource management found that the Compensation and Care for the physical and mental health of employees were statistically significant but the Training to provide knowledge and Opportunities for advancement should be improved; and 4) the management should support learning English language and to providing visit to customers’ workplace and should embrace on a new accounting services to provide opportunities for employees to use their talents and be promoted to lead in a new line of service.