Management for Creating Happiness in the Organization: Case Study of A Accounting Consulting Service Firm in Sathorn Area, Bangkok

Abstract

The objectives of this research were 1) to study management to create happiness in the organization , 2) to study employees' opinions on management approaches. 3) to study the relationship between management factors to create happiness in the organization of the management and employees' happiness at work, and 4) to study ways to improve management to create happiness in the organization of the management approaches. For research method, the researcher used a mixed research method. It consists of qualitative research, data collected by interviewing 4 executives who set management approaches in creating happiness in the workplace. For quantitative research methods, data were collected by questionnaires distributed to 200 employees in the office. The data were used for statistical analysis. Statistics in used were frequency, percentage and chi-square test of association to study the relationship of variables.

The results found that 1) the study of results from management approaches in creating happiness in the workplace, the approaches consisted of creating an appropriate organizational structure with a clear organizational chart, creating an appropriate workplace social environment by providing a comfortable and relaxed working environment, creating a Work-life balance by allowing everyone to plan their own holidays that do not interfere with work, and creating a meaningful work by organizing social activities that benefit the society and communities; 2) the results of employee opinion survey on management approaches to create happiness in the workplace found that overall, 79 percent of employees agreed and strongly agreed that they were happy at work; 3) the study of the relationship between the management factors to create happiness in workplace and the happiness of employees in the workplace revealed that the management of social environment in the workplace and the life-work balance aspect having a statistically significant association while organizational structure and meaningful work should be improved; and 4) the suggestions for improvement, management should prevent cross-functional command that occur in the workplace which is not in line with the specified organizational structure and for creating meaningful work, employees want to have social activities be restored when the opportunity arises.