EXPECTATIONS OF EACH GENERATIONS IN HUMAN RESOURCE MANAGEMENT CASE STUDY: RAJAMANGALA UNIVERSITY OF TECHNOLOGY PHRA NAKHON

Abstract

This research article aims to 1) study the expectations of human resource management for each generation of personnel at Rajamangala University of Technology Phra Nakhon and 2) compare the expectations of human resource management for each generation of personnel at Rajamangala University of Technology Phra Nakhon. It is a quantitative study with a population of 288 personnel from Rajamangala University of Technology Phra Nakhon. The results were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation. Hypothesis testing was conducted using inferential statistics through
one-way analysis of variance.

The study found that the expectations for human resource management of personnel at Rajamangala University of Technology Phra Nakhon were at a high level. Generation Z and Generation Y expected performance evaluations to be used as data for planning personnel development. For Generation X, there was an expectation for recruitment and selection processes to be efficient and fair. In terms of training and development, there was an expectation for the development of skills, knowledge, and abilities of personnel to prepare them for higher positions. The comparison of expectations for human resource management across different generations revealed that personnel from different generations had varying expectations in terms of recruitment and selection, training and development, performance evaluation, and compensation and benefits, with statistically significant differences at the 0.05 level.