03 The Service Management that Affect Supply Chain Performance of Freight and Mail Management of Thai Airways International Public Company Limited

Abstract

This research is qualitative research the objective to study the service management
that affect the supply chain performance of freight and mail management of Thai Airways
International Public Company Limited and to determine the appropriate operation model.
The sample group of 20 executives or individuals who are in management positions, role in
the policy management of freight and mail commercial department. The service management
that strives for excellence according to the organization’s quality policy by giving priority to
customer satisfaction, developimg human resources management will create awareness about
the quality of service with quickly efficiency, accurate, safety and appropriate use of modern
technology to manage service quality of freight and mail management. Thai Airways International
Public Company Limited warehouse as a service provider provides the labor for the packing
container frame roof without providing multimodal transport model that can not serve on
the management of the logistics supply chain system in fully integrated. Implementation of
Thai Airways International Public Company Limited focus on fast and accurate will expand a
strong and sustainable growth with a focus on personal development, learning and growth. To
reduce costing process and enhance competitiveness of firm’s performance the management
structure should concentrate in updated information technology and timely support to the
management decisions.