การทบทวนวรรณกรรมเพื่อนำเสนอกรอบแนวคิดความสัมพันธ์ระหว่างปัจจัยเชิงสาเหตุ ที่มีอิทธิพลต่อการบริหารระบบคุณภาพและประสิทธิผลขององค์การในการนำมาตรฐานระบบการบริหารงานคุณภาพ ISO 9001 ไปปฏิบัติของโรงงานอุตสาหกรรม พื้นที่ภาคกลางในประเทศไทย
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บทคัดย่อ
บทความนี้มีวัตถุประสงค์เพื่อนำเสนอความรู้จากการทบทวนวรรณกรรม การบริหารระบบคุณภาพ ที่ผ่านมา เพื่ออธิบายถึงความหมายและความเป็นมา องค์ประกอบ และความสัมพันธ์ของตัวแปรที่เกี่ยวข้องกับคุณลักษณะของผู้ประกอบการ ซึ่งจากการทบทวนวรรณกรรมพบว่าตัวแปรที่ได้รับความนิยมใช้ศึกษาทางด้านการบริหารระบบคุณภาพ ประกอบด้วย สภาพแวดล้อมทางธุรกิจ การจัดการความรู้ และประสิทธิผลขององค์การ
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