THE EFFECTIVENESS OF OPERATIONS OF THE VEHICLES SERVICE DIVISION, CENTRAL SERVICE SUPPORT DIVISION, OFFICE OF THE PRESIDENT OF PHETCHABURI RAJABHAT UNIVERSITY

Abstract

  The purposes of this research were to 1) study the effectiveness of operations in the Vehicles Service Division, 2)compare the effectiveness of operations in the Vehicles Service Division, Central Service Support Division,3) propose guidelines for enhancing the effectiveness of operations of the Vehicles Service Division, using a simple random sampling method (reliability = 0.810) The data were statistically analyzed by mean, standard deviation (S.D.), T-test and F-test.

The research findings revealed that: 1) the operational effectiveness of the vehicle service unit process Management and Vehicle Services was at a high level in all aspects. Among all aspects considered, the quality of service had the highest average, followed by information technology systems; 2) the comparison of the operational effectiveness of Phetchaburi Rajabhat University’s staff classified by personal factors, indicated that staff with different ages, educational levels, work experiences, and departments had differing levels of operational effectiveness in the vehicle service unit and procurement management of vehicle services, with statistical significance at the .05 level; and 3) guidelines for developing the effectiveness of operations in the vehicle service units’ procurement management and vehicle services, include improving the car reservation system through the use of new and standardized technology, continuous enhancement of car booking processes, and developing service quality aspects such as excellent service, prompt assistance, service-minded staff, and positive human relations. Additionally, Phetchaburi Rajabhat University should consider increasing the number of vehicles and enhancing operational efficiency in the vehicle service unit, focusing on providing advice, delivering high-quality service, creating a positive impression, and being willing to assist. Furthermore, it is important to increase the number of vehicles and to enhance the staff’s empathy towards providing service.