SATISFACTION EXPECTATION AND DEMAND IN ONLINE CLASS OF TUTORING SCHOOL DURING COVID-19 PANDEMIC

Abstract

The objectives of this article were 1) investigate the satisfaction of online learning in tutoring school during the COVID-19 lockdown 2) investigate the expectation of students and guardian toward the tutoring school during the online tutoring class 3) provide suggestion to the tutoring school to meet satisfaction of students and guardian during the COVID-19 pandemic. The study was conducted by mixed method using questionnaires of 60.6% female and 39.4% male age 13-19 years old from 5 tutoring schools. An in-depth interview of 1 student and 1 tutoring teacher. The study found that students are most satisfy with the topic learnt during the online class (4.21±1.12) and the least satisfy with the amount of assignments(1.94±1.03). They expect the efficiency to be equal as they have taught in person (4.66±0.75). They expect to access to tutoring teacher after the class to ask questions (4.50±0.50). They expect the tutoring school to give discount on the courses (4.17±0.37). The demand of online classes after the pandemic shows that 62.5% prefer an offline class with some online classes, 25% prefer online class with some offline classes and 12.5% of students do not want to study via online at all. The result from in-depth interview found that student want an immediate explanation of the unclear topics. An extra time after each class that allow students to ask questions, plus, the extra tools to facilitate in university admission are expected by students from tutoring schools.