DEVELOPMENT MODEL OF ORGANIZATION EFFICIENCY: A CASE STUDY OF BUREAU OF HIGHER EDUCATION STANDARDS AND EVALUATION OFFICE OF THE HIGHER EDUCATION COMMISSION BANGKOK

Abstract

           The objectives of this research were to study 1) the administrative factors, 2) the efficiency of the administration, and 3) the Development Model of Organization Efficiency of the Bureau of Higher Education Standards and Evaluation, The mixed methods of qualitative and quantitative research were utilized in the study. For the qualitative method, the instrument used was the in - depth interview. The key informants were 19 officials of the Bureau of Higher Education Standards and Evaluation.The obtained data was analyzed by summarizing and interpretation of study points. For the quantitative method, the instrument used was a set of questionnaires with a correlation coefficient of 0.88. The population were 86 people randomly selected from the Bureau of Higher Education Standards and Evaluation. The obtained data was analyzed with descriptive statistics, frequency, percentage, mean, standard deviation, t - test, f - test, and Pearson Correlation.The research results showed that: 1) the administrative factors of the Bureau of Higher Education Standards and Evaluation were at high level in all five aspects, namely, strategies, administrative structure, administration and management, personnel, and cooperation of people in the organization. 2) The efficiency of the administration of the Bureau of Higher Education Standards and Evaluation was at high level in three aspects, namely, quality of work, workload, and timing. 3) The Development Model of Organization Efficiency of Bureau of Higher Education Standards and Evaluation, Office of the Higher Education Commission, Bangkok, was the efficiency in the administration by setting strategies, structures, missions, roles and duties. The bureau determined its strengths and weaknesses within the organization and opportunities and threats outside the organization. The action plans describe appropriate allocation of resources and activities. The plans take into consideration the advantages and disadvantages of work such as the quality of work, workload and timing. The bureau adopted detailed policies and objectives gearing towards the targeted goals, especially the increased efficiency of the work.