The Development of Conflict Reconciliation Mediation Model by Participation of Community in Nakhon Ratchasima Province
Abstract
This research aimed to 1) study the dispute resolution mediation model and the level of public participation in the mediation process; 2) study factors leading to community participation in community dispute resolution; and 3) develop a mediation model that incorporates community participation. A mixed-method, qualitative, and quantitative research approach was employed. Qualitative data were collected purposively from two groups of 15 individuals: officials responsible for the mediation center and residents who had completed training in community mediation, one representative from each village. Semi-structured interviews were conducted and content analysis was conducted. Quantitative data were collected from a simple random sample of 361 local residents. Questionnaires were used to analyze mean and Pearson's product moment correlation coefficient, and descriptive analysis and discussion were presented. The results revealed that: 1) the dispute resolution mediation model and the level of public participation in the mediation process. The mediation model in this area consists of the following processes: pre-mediation, problem analysis, data collection, and conflict analysis; issue identification and meeting to reach an agreement during the mediation process; and post-mediation follow-up. And in the issue of the level of participation, it was found that participation in decision-making (ðĖ = 4.24, SD = 0.86) was the most, followed by participation in receiving benefits (ðĖ = 4.11, SD = 0.65), and participation in evaluation (ðĖ = 3.69, SD = 0.75). 2) Factors leading to community participation in dispute resolution in the community found that the mediation method/ process  (ðĖ = 4.40, SD = 0.68), followed by parties and conflicting parties (ðĖ = 4.29, SD = 0.83), and suitability of mediators (ðĖ = 4.15, SD = 0.82). 3) The form of dispute resolution mediation with public participation in the community found that there must be a process to promote human resource development, management of structures in the form of community networks. Create acceptance among the community, provide information to create understanding and see the goals of mediation in the right direction, have a monitoring and evaluation system and support from network partners.
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