Factors Affecting the Knowledge Management in Civil Aviation Authority of Cambodia (State Secretariat of Civil Aviation – SSCA), Phnom Penh, Cambodia

ปัจจัยที่ส่งผลต่อการจัดการความรู้ในศูนย์การบินพลเรือนของกัมพูชา

บทคัดย่อ

          This research delves into factors affecting knowledge management at civil aviation authority of Cambodia, publicly known as State Secretariat of Civil Aviation (SSCA). It has two main objectives which are to study the level of knowledge management at SSCA, and to study the factors affecting knowledge management at SSCA. In this quantitative study, questionnaire was distributed to sample of 236 employees at SSCA located in Phnom Penh, Cambodia, adopting a simple random sampling to select participants from each departments in SSCA. Data were analyzed using descriptive statistics and multiple regression. The result shows that knowledge management is at high level at the civil aviation authority. In addition, the analysis reveals that top management support and information technology infrastructure affect knowledge management at SSCA. Organizational culture and motivation aids do not significantly affect yet have correlation with knowledge management practice at SSCA.