Information of Students-focused: The Development for Educational Quality Criteria
Article Sidebar
Main Article Content
Abstract
The purposes of this research were to study: Information for students-focused to Educational Quality Criteria, needs of students for instruction, management and educational environment, student relationships’ formation and student engagements to course and student satisfaction and dissatisfaction with instruction management and the educational environment. The samplings of this study were 275 bachelor’s degrees and graduate students of Mahidol University in the academic year 2017. The research instruments were unstructured interviewed and 5-rating scale questionnaires. The instrument was validated to determine the validity values using indexes of the item-Index of the Item Objective Congruence: IOC by considering the conformity index can be asked a question greater than 0.6 and the reliability coefficient alpha coefficient was .961. The statistics analyzing the data were arithmetic mean, standard deviation, independent sample t-test, analysis of Variance: ANOVA.The findings of this research were as follows: 1) Information for Students-focused to Educational Quality Criteria of Faculty of Social Sciences and Humanities in Mahidol University, which are included instruction, management are content, courses in the curriculum, student assessment, tuition fee, welfare, student reward. Furthermore, the educational environments are information systems, communication systems, classrooms, library, the faculty environment, the relationship between academic and support staff and reputation. 2) Students’ Needs for instruction, management and the educational environment are indicated by statistical result of a high level of satisfaction. 3) Building student relationships and student engagements to the course were presented by statistical results of a high level of satisfaction. 4) Student satisfaction for instruction, management and the educational environment were supported by statistical results of a high level of satisfaction whereas student dissatisfaction was explained bya higher level of dissatisfaction in the learning supports.
Article Details
References
Al-Sheeb, B., Hamouda, A. M., and Abdella, G. M. (2018). What factors influence student satisfaction with module quality A comparative analysis in a UK business school context, Hindawi Education Research International. 2018;1-14.
ASEAN University Network (AUN). (2015). Guide to AUN-QA Assessment at Programme Level version 3. Retrieved January 2016, from http://www.aunsec.org/pdf/Guide%20to%20AUN-QA%20Assessment%
at%20Programme%20Level%20Version%203_2015.pdf.
Buasudta, N., and Vatjanasaregagul, L. (2019). Khwāmsamphan rawāng khunnaphāp bō̜rikān kap khwām phakdī khō̜ng naksưksā tō̜ mahāwitthayālai khō̜ng rat nai phāk tawanʻō̜k chīang nư̄a khō̜ng prathēt Thai,'’ [Relationship between Service Quality and Student Loyalty to Public Universities in the Northeast Region of Thailand]. Journal of Humanities and Social Sciences Nakhon Phanom University. 9(1),1-8.
Office of the Higher Education Commission. (2016). Kēn khunnaphāp kānsưksā phư̄a kāndamnœ̄n ngān thī pen lœ̄t chabap pī 2015-2018 nǣothāng thī pen rabop sū kān prapprung phonlakā rō̜dam nœ̄n kān khō̜ng ʻongkō̜n [Education Criteria for Performance Excellence: EdPEx 2015-2018: A systematic aapproachto improving organizational performance]. Retrieved September 2020, from http:// www.edpex. org/2016/04/edpexcriteria58-61.html.
Division of Quality Development. (2015). Rāingān kānpramœ̄n tonʻēng tām kēn khunnaphāp kānsưksā phư̄a kāndamnœ̄n kān thī pen lœ̄t ( EdPEx ) pračham pī 2015 khana sangkhommasāt læ manutsaya sāttra mahāwitthayālai Mahidon [Self-assessment report based on the educational quality criteria for excellence (EdPEx) 2015 Faculty of Social Sciences and Humanities, Mahidol University]. 13-14. Nakorn Patthom: Mahidol University.
Division of Quality Development. (2016). Rāingān kānpramœ̄n tonʻēng tām kēn khunnaphāp kānsưksā phư̄a kāndamnœ̄n kān thī pen lœ̄t ( EdPEx ) pračham pī 2016 khana sangkhommasāt læ manutsaya sāttra mahāwitthayālai Mahidon [Self-assessment report based on the educational quality criteria for excellence (EdPEx) 2016 Faculty of Social Sciences and Humanities, Mahidol University]. 16-17. Nakorn Patthom: Mahidol University.
Division of Quality Development and Office of the Higher Education Commission. (2015). Kēn khunnaphāp kānsưksā phư̄a kāndamnœ̄n kān thī pen lœ̄t chabap pī 2015-2018 kēn khunnaphāp kānsưksā phư̄a kāndamnœ̄n kān thī pen lœ̄t chabap pī [Education Criteria for Performance Excellence 2015-2018
a systematic approach to improving the performance of organization].Retrieved January 2016, from http://www.edpex.org/2016/04/edpexcriteria58-61.html.
Division of Research Administration and Quality Assurance. (2016). Phimkhīao Thailand 4.0 Mōdēnkhapkh lư̄anprathedthaisūkhwāmmangkhang Mankhong læyangyư̄̄n [Blueprint Thailand 4.0: Model to drive Thailand Towards prosperity, stability and sustainability].Retrieved February 2017, from https:// waa.inter.nstda.or.th/stks/pub/2017/20171114-draeqa-blueprint.pdf.
Kiran., D. R. (2017). Total Quality management: Key Concepts and Case Studies. United States: Elsevier Inc. All right reserved. Retrieved July 2017, from https://www.sciencedirect.com/book/9780128110355/ total-quality-management.
Mukherjee, S. P. (2019). Quality Domains and Dimensions. Singapore: Springer Nature Singapore Pte Ltd.
Office of the Higher Education Commission. (2013). Phǣn phatthanākān sưksā radap ʻudomsưksā chabap thī sipʻet (2012-2016) [Higher Education Development Plan 11 (2012-2016)].Bangkok:
Chulalongkorn University Printing House.
Office of the Higher Education Commission. (2015).Yutthasāt ʻudomsưksā Thai nai kāntē rī yom khwām phrō̜m sū kān pen prachākhom ʻĀsīan nai pī Phō̜.Sō̜. sō̜ngphanhārō̜ihāsippǣt 2015 [Thai Higher Education Strategy in preparing for the ASEAN Community in 2015]. Bangkok: Bangkok Block.
Pusapanich, P., Wongpinpech, V., Smithikrai, C., and Kreausukon, P. (2017). Patčhai phayākō̜n khwām phūkphan khō̜ng naksưksā mahāwitthayālai Chīang Mai," [Factors Predicting Student Engagement of Chiang Mai University Students].Retrieved august 2019, from https://tdcthailisorth/tdcdccheck. php?Int_code=57&RecId=54214&obj_id =469536&showmenu=no.
Rauschnabel, P.A., Krey, N., Babin, B. J., and Ivens, B. J. (2016). Brand management in higher education: The University Brand Personality Scale,” Journal of Business Research. 69(2016),3077-3086.
Ruedaa, L., Benitez, J., and Braojosa, J. (2017, June). From traditional education technologies to student satisfaction in Management education: A theory of the role of social media applications, Information & Management. 54(8),1059-1071.
Rugut, C., K. (2019, November). Expectation of the Student-Supervisor Relationship in Doctoral Studies,” International Journal of Research and Innovation in Social Science. 3(11),344-350.
Santos, G., Marques, C. S., Justino, E., and Mendes, l. (2020, February). “Understanding social responsibility’s influence on service quality and student satisfaction in higher education, Journal of Cleaner Production. 2020(256),1-10.
Saohong, S. (2017). Khwām phūkphan khō̜ng naksưksā parinyā thō phāk pakati thī mī tō̜ sathāban kānsưksā nai radap bandit sưksā," [Engagement of the graduate students in the Regular Program at Education Institution for Garduate students]. SDU Research Journal. 13(1),75-89.
Songsawat, S. (2017). Khwām phūkphan tō̜ ʻongkō̜n khō̜ng naksưksā radap parinyā trī thī mī tō̜ khana singwǣtlō̜m læ sapphayākō̜n sāt mahāwitthayālai Mahidon, [The Commitment of Undergraduate Students of Faculty of Environment and Resource Studies, Mahidol University]. Integrated Social Sciences Journal. 4(1),3-24.
Sriyalatha, M.A.K. and Torii, H. (2019). The impact of loyalty on the student satisfaction in higher education: A structural equation modeling analysis, Higher Education Evaluation and Development. 13(2),82-96.
Tandilashvili, N. (2019). Factor Influencing Student Satisfaction in Higher Education. The Case of a Georgian State University, Research Association for Interdisciplinary Studies. 2019,39-54.
Thailand Productivity Institute. (2017). Kēn rāngwan khunnaphāp hǣng chāt pī 2018-2019 [TOA Criteria for Performance Excellence Framwork 2018-2019]. Bangkok: Eastern Power Group Public Company Limited (2017).
Thipboonsup, J. and Rojsongkram, S. (2017). Kānsưksā khwām phūkphan khō̜ng naksưksā tō̜ witthayālai nānā chāt mahāwitthayālai Mahidon," [An Exploratory of Student Engagement between Undergraduates and Mahidol University College]. Mahidol R2R e-Journal. 4(1),57-69.
Trakulkasemsuk, P, Sinjindawong, S., and Manisri, C. (2017). Patčhai nai kānsāng khwām phakdī tō̜ sathāban ʻudomsưksā ʻēkkachon Thai : khō̜sanœ̄ čhāk phūbō̜rihān sū kāntō̜psanō̜ng khō̜ng phū mī sūandai sūansīa kap kānsưksā nai sathāban ʻudomsưksā ʻēkkachon Thai, [Factors Driving Loyalty toward Thai Private higher education institutions: Offerings from Administrators to Stakehoders' Responses]. Veridian E-Journal. 10(2),1755-1770.
Udomsiri, Y. (2016). Kānsưksā kānraprū khunnaphāp kān bō̜rikān thāngkān sưksā tō̜ khwāmphưngphō̜čhai khwām čhongrakphakdī læ rǣng čhūngčhai khō̜ng naksưksā MBA nai prathēt Thai [Effect of student perceived service quality on MBA student satisfaction, loyalty and motivation in Thailand]. Master of Business Administration. Bangkok : Thammasat University.
Viloria, A., Lezama, O. B. P., and Mercado, N. (2019). Model and Simulation of Structural Equations for Determining the Student Satisfaction. In Chief: X. Zeng (Ed.), The 6th International Symposium on Emerging Information, Communication and Networks (EICN 2019) (527-531). Portugal: Elsevier B.V.
Weerasinghe, IM. S., Lalitha, R., and Fernando, S. (2017).Students’ Satisfaction in Higher Education Literature Review. American Journal of Educational Research. 5(5),533-539.
Wongpoj, P. (2016). Patčhai thī mī khwāmsamkhan tō̜ kāntatsinčhai khō̜ng naksưksā nai kānlư̄ak rīan radap bandit sưksā læ nǣothāng kān phœ̄m čhamnūan naksưksā bandit sưksā mahāwitthayālai song khlā nakharin witthayākhēt hāt yai, [Important Factor for Students’ Decision making to Student in Graduate Programs and Guidelines in Increasing the Numbers of Graduate Students at Prince of Songkla University, Hat Yai Campus]. Master of Education. Songkla : Songkla University.
Wongpinpech, V., Pusapanich, P., Smithikrai, C., and Kreausukon. (2019). Khwāmsamphan chœ̄ng sāhēt khō̜ng patčhai thī mī phon tō̜ khwām čhongrakphakdī khō̜ng naksưksā mahāwitthayālai Chīang Mai, [Causal Relationship of factors affecting the Loyalty of Chiang Mai University Students]. Journal of Education. 30(1),24-37.