Serial Mediated Effects of Servant Leadership and Knowledge Sharing in Transmitting Emotional Intelligence to Job Effectiveness of Registered Nurses in Bangkok
Article Sidebar
Main Article Content
Abstract
This research aimed to study serial mediated effects of servant leadership and knowledge sharing as moderating factors influencing emotional intelligence towards job effectiveness of registered nurses in Bangkok. This quantitative study was an exploratory research. Samples in the study were 500 registered nurses in Bangkok by using stratified random samplings with questionnaires as research instrument. The statistical data were percentage, mean, and standard deviation. The data analysis was based on the Structural Equation Model (SEM). The results also showed that 1) Registered Nurses most female, were single, whose ages were between 20-30 years old; of those whohave worked for 1-3 years; 2) Levels of emotional intelligence, servant leadership, knowledge sharing and job effectiveness of registered nurses were overall averaged at a high level. 3) Emotional intelligence and knowledge sharing influence to job effectiveness. Whereas emotional intelligence and servant leadership indirectly influenced to job effectiveness. Servant leadership directly influenced to knowledge sharing. Whereas emotional intelligence indirectly influenced to knowledge sharing and emotional intelligence directly influenced to servant leadership; 4) Hypothesis’s test showed the result that emotional intelligence influenced toservant leadership and job effectiveness. Whereas servant leadership influenced to knowledge sharing. As following the research hypothesis, knowledge sharing influenced to job effectiveness; and 5) the testing result of the serial mediated influence showed that emotional intelligence and knowledge sharing were considerably serial mediated factors that connect and position emotional intelligence and job effectiveness in a cause-effect relationship. Such relational factors can be observed in the group of Registered Nurse. The overall result of this research ascertained that the servant leadership of the systematic organization could promote knowledge sharing. Meanwhile, the servant leadership and knowledge sharing lead to positive attitude and emotional intelligence that contribute to job effectiveness of registered nurses.
Article Details
References
Akhtar, W., Ghufran, H., Husnain, M., and Shahid, A. (2017). The effect of emotional intelligence on employee’s job performance: The moderating role of perceived organizational support. Journal of Accounting & Marketing, 6(3),1-8.
Amin, H., Ahmed, F., and Soomro, R. H. (2019). Servant leadership improves the knowledge sharing behavior of employees in organization: A case of higher education sector in Pakistan. Etikonomi, 18(1),83-92.
Apeh, H. A., Usman, M. B., and Idris, M. A. (2020). Job stress as a sociological predictor teachers’ effectiveness in senior secondary schools in federal capital territory Abuja, Nigeria. American Journal of Educational Research. 8(5),347-352.
Bal, C. G., and Firat, I. (2017). The impact of emotional intelligence on team performance and learning organization of employees. International Journal of Academic Research in Business and Social Sciences, 7(7),304-325.
Best, J. W. (1981). Research in education. (4th ed.). Englewood Cliffs, New Jersey: Prentice-Hall.
Comrey, A. L., and Lee, H. B. (1992). A first course in factor analysis. Hillsadle, NJ: Lawrence Erlbaum Associates.
Dizgah, M. R., and Keshavarz, A. (2015). Investigating the relationship between emotional intelligence, transformational leadership and team effectiveness in the banks of Guilan province-Iran. Advances in Environmental Biology, 9(3), 992-1000.
Harwardt, M. (2020). Servant leadership and its effects on IT project success. Journal of Project Management, 5,59-78.
Hayes, A. F. (2013). Introduction to mediation, moderation, and conditional process analysis. New York: Guilford Publication.
Institute for Population and Social Research. (2020). Sukkhaphāp Khon Thai [Thai Health 2020]. Nakhon Pathom : Mahidol University.
Jamshed, S., Nor, M. N. M., and Bakar, R. A. (2017). Enhancing team effectiveness through leader emotional intelligence and knowledge sharing: Structural equation modeling approach. International Online Journal of Educational Leadership, 1(1),34-59.
Kim, W., and Park, J. (2017). Examining structural relationships between work engagement, organizational procedural justice, knowledge sharing, and innovative work behavior for sustainable organizations. Sustainability, 9,1-16.
Lee, Y. H. (2019). Emotional intelligence, servant leadership, and development goal orientation in athletic directors. Sport Management Review, 22(3),395-406.
Likert, R. A. (1932). A technique for the measurement of attitudes. Archives of Psychology, 140,5-53.
Marin, A. G., Pan, L. P., and Guirao, I. A. (2019). Emotional intelligence and work performance in the air force: An empirical study. Revista de Pensamieno Estrategico Seguridad, 4(1),67-89.
Ministry of Public Health. (2018). Botbāt nāthī khō̜ng phayābān wichāchīp [Role of registered nurses]. Nonthaburi : Suetawan.
Ministry of Public Health. (2019). Rāingān kān pūai sō̜ngphanhārō̜ihoksipʻet [Report morbidity 2018]. Bangkok : Strategy and Planning Division.
Ministry of Public Health. (2019). Rāingān khō̜mūn sapphayākō̜n sāthāranasuk pračham pī [The report on public health resources 2019]. Bangkok : Strategy and Planning Division.
Nantsupawat, A., Nantsupawat, R., and Kunaviktikul, W. (2014). Khwāmsamphan rawāng singwǣtlō̜m nai kānthamngān khō̜ng phayābān kap phonlap khō̜ng phūpūai læ phayābān nai rōngphayābān
chumchon nai prathēt Thai [The relationship between nurses’ practice environment and patient and nurse outcomes in community hospital, Thailsnd.]. Nursing Journal, 41(1),37-49.
Natalardo, K., and Sunardi, O. (2018). Knowledge sharing, visibility improvement and productivity growth: Evidence from agroindustry manufacturing firm. MATEC Web of Conferecnes, 204,1-7.
Plessis, M. D., Wakelin, Z., and Nel, P. (2015). The influence of emotional intelligence and trust on servant leadership. Sa Journal of Industrial Psychology, 41(1),1-9.
Ringle, C. M., Wende, S., and Will, A. (2005). SmartPlS 2.0 M3. Hamburg: SmartPLS. Retrieved November 8, 2019, from https://www.smartpls.com/smartpls2.
Shafi, M. Q., Rabbani, S., Alam, R. M., and Gul, S. (2020). Servant leadership: Impact on organizational citizenship behavior and knowledge sharing behavior. Journal of Southwest Jiaotong University, 55(4),1-19.
Sial, A., Zulfiquar, S., and Habib, S. (2014). Does servant leadership create knowledge sharing intensions among employees? (Study of higher education commission of Pakistan). Information and Knowledge Management, 4(9),91-98.
Torabi, F., and El-Den, J. (2017). The impact of knowledge management on organizational productivity: A case study on Koosar bank of Iran. Procedia Computer Science, 124,300-310.
Trigueros, R., Sanchez-Sanchez, E., Mercader, I., Aguilar-Parra, J., Lopez-Liria, R., Morales-Gazquez, M. J.,
Fernandez-Campoy, J. M., & Rocamora, P. (2020). Relationship between emotional intelligence social skills and peer harassment. A study with high school students. International Journal of Environmental Research and Public Health, 16,1-10.
Wongtatam, W., and Boonyoo, T. (2019). Itthiphon khō̜ng kānraprū phāwa phū nam læ khwāmphưng phō̜čhai nai ngān thī yū nai thāna tūaprǣ khan klāng thī chư̄am yōng rawāng khwām chalāt thāng ʻārom sū prasitthiphon khō̜ng thīm bō̜risat ʻētphīmāketting sap phlāi čhamkat [The effect of leadership perception and job satisfaction as mediatiors between emotional intelligence and team effectiveness]. Journal of Politics, Administration and Law, Faculty of Political Science and Law, Burapha Univershity, 11(3),299-313.
Wu, G., Hu, Z., and Zheng, J. (2019). Role stress, job burnout, and job performance in construction project managers: The moderating role of career calling. International Journal of Environmental Research and Public Health, 16,1-20.