Welfare Management during Coronavirus 2019 (Covid-19) Crisis to Increase Efficiency of the Hotel Staffs Performance in Surat Thani Province
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Abstract
Welfare management is a key factor for hotel employees that demonstrate life insurance for themselves and their families and also their efficiency performance during the COVID-19 crisis affecting the hotel business. The objectives of this research were to: 1) study welfare needs during the crisis; 2) study the performance efficiency of the staff; 3) study and compare welfare needs before, during, and after the crisis; and 4) study welfare needs during the crisis that affected the performance of the staff. The sample group consisted of 400 Thai national hotel staff in Surat Thani province. A convenience sampling technique was used. Data was collected using a questionnaire with the reliability of 0.96. Statistics used in data analysis included frequency, percentage, mean, standard deviation, and multiple regression analysis. The results found that: 1) the welfare needs during crisis were at a high overall; 2) The performance efficiency of the staff was at a high level; 3) The welfare needs security and safety and recreation before and after pandemic crisis was different at a significant level of 0.05, while other aspects were not different; 4) Recreation, health, housing, security and safety affected the performance efficiency of the staff with a statistically significant level of .05. The research results are guidelines for entrepreneurs to formulate policies to support and promote welfare for employees and variables can be applied to relevant research for further academic work.
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