Key Performance Indicators for Sustainable Warehouse Management; A Case Study of Third-Party Logistics in Chonburi
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Abstract
Warehousing is one of the logistics activities that matter along the supply chain. Determining performance indicators that they can lead the warehouse to sustainable development. It will affect logistics and supply chain management to sustainability. This research aimed to develop the key performance indicators (KPIs) of logistics service providers in warehousing following the dimensions of sustainable development. The research scope is the warehouse service providers in Chonburi Province. The indicators are collected and validated from literature review and structured interviews with 3 warehouse operators and 5 experts’ opinions. Analytic Hierarchy Process was used to determine the important weight of KPIs based on sustainability experts’ preferences. The result of this study is a set of KPIs for sustainable warehouse operators. The KPIs include 7 economic indicators, 6 social indicators, and 6 environmental indicators. In addition, the most important weight for warehouse sustainability assessment is economic factor (52.26%) followed by social factor (24.99%) and environmental factor (22.75%). The key performance indicators (KPIs) are suitable for general merchandise warehouse operators, which does not provide special services. The public sector can use the key performance indicators (KPIs) from research results as a guideline for improving regulations to promote and control the warehouse operators for further development of warehousing sustainability standards. Warehouse operators can use the finding of this research as a guidance for improving warehouse performance to sustainability.
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