The Mediating Effects of Work Engagement and Organizational Citizenship Behavior on the Relationship between CSR Reputation and Contextual Performance in MSMEs
Keywords:
CSR Reputation, Work Engagement, Organizational Citizenship Behavior Toward the Organization, Contextual PerformanceAbstract
Work engagement and organizational citizenship behavior is the most widely researched topic in the field of organizational behavior. The main objective of this research is to study the relationship between CSR reputation and contextual performance by mediating work engagement and organizational citizenship behavior toward the organization in Micro, Small, and Medium Enterprises (MSMEs). A probability sampling technique was used in this study with stratified random sampling. This study was conducted in Thailand with a sample of 421 employee respondents. These findings suggest that CSR reputation positively affects contextual performance by two mediators which are work engagement and organizational citizenship behavior toward the organization. Therefore, this research suggests the importance of how to enhance the contextual performance of employees with work engagement and organizational citizenship behavior toward the organization on CSR reputation.
References
Allen, N. J., and Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
Aminudin, N. (2013). Corporate social responsibility and employee retention of ‘green ‘hotels. Procedia-Social and behavioral sciences, 105, 763-771.
Ariani, D. W. (2013). The relationship between employee engagement, organizational citizenship behavior, and counterproductive work behavior. International Journal of Business Administration, 4(2), 46. https://doi.org/10.5430/ijba.v4n2p46
Babakus, E., and Mangold, W. G. (1992). Adapting the SERVQUAL scale to hospital services: An empirical investigation. Health Services Research, 26(2), 767-786.
Borman, W. C., and Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt and W. C. Borman (Eds.), Personnel Selection in Organizations, 71-98.
Brammer, S., Millington, A., and Rayton, B. (2007). The contribution of corporate social responsibility to organizational commitment. The International Journal of Human Resource Management, 18, 1701-1719. https://doi.org/10.1080/09585190701570866
Branco, M. C., and Rodrigues, L. L. (2006). Corporate social responsibility and resource-based perspectives. Journal of Business Ethics, 69(2), 111-132. https://dx.doi.org/10.1007/s10551-006-9071-z
Chiaburu, D. S., Oh, I. S., Wang, J., and Stoverink, A. C. (2017). A bigger piece of the pie: the relative importance of affiliative and change-oriented citizenship and task performance in predicting overall job performance. Human Resource Management Review, 27(1), 97-107. https://doi.org/10.1016/j.hrmr.2016.09.006
Collier, J., and Esteban, R. (2007). Corporate social responsibility and employee commitment. Business Ethics: A European Review, 16, 19-33. https://doi.org/10.1111/j.1467-8608.2006.00466.x
Crawshaw, J. R., Van Dick, R., and Boodhoo, Y. (2014). Corporate social responsibility and organizational commitment: The moderating role of individuals’ attitudes to CSR. Politische Psychologie, 3, 38-50.
Creswell, J. W. (2003). Research design: Qualitative, quantitative, and mixed methods approach. 2nd ed. Thousand Oaks, California: Sage.
Dalal, R. S. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive behavior. Journal of Applied Psychology, 90(6), 1241-1255. https://dx.doi.org/10.1037/0021-9010.90.6.1241
De Roeck, K., and Delobbe, N. (2012). Do environmental CSR initiatives serve organizations’ legitimacy in the oil industry? Exploring employees’ reactions through organizational identification theory. Journal of Business Ethics, 110, 397-412. https://doi.org/10.1007/s10551-012-1489-x
Gaetani, L., Carlo, M. D., Brachelente, G., Valletta, F., Eusebi, P., Mancini, A., and Filippo, M. D. (2019). Cerebrospinal fluid free light chains compared to oligoclonal bands as biomarkers in multiple sclerosis. Journal of Neuroimmunology, 339, 577108.
https://doi.org10.1016/j.jneuroim.2019.577108
Goo, W., Choi, Y., and Choi, W. (2019). Coworkers' organizational citizenship behaviors and employees' work attitudes: The moderating roles of perceptions of organizational politics and task interdependence. Journal of Management and Organization, 28(5), 1011-1035. https://doi.org/10.1017/jmo.2019.26
Greening, D. W., and Turban, D. B. (2000). Corporate social performance is a competitive advantage in attracting a quality workforce. Business and society, 39(3), 254-280.
Hopkins, M. (2003). The planetary bargain-CSR matters. London: Earthscan.
Hui, C., Lam, S. S. K., and Law, K. K. S. (2000). Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment. Journal of Applied Psychology, 85, 822-828. https://doi.org/10.1037/0021-9010.85.5.822
Joo, B.-K. and Jo, S. J. (2017). The effects of perceived authentic leadership and core self-evaluations on organizational citizenship behavior: the role of psychological empowerment as a partial mediator. Leadership and Organization Development Journal, 38(3), 463-481. https://doi.org/10.1108/LODJ-11-2015-0254
Kelloway, E. K., Loughlin, C., Barling, J., and Nault, A. (2002). Self-reported counterproductive behaviours and organizational citizenship behaviours: separate but related constructs. International Journal of Selection and Assessment, 10(1-2), 143-151. https://doi.org/10.1111/1468-2389.00201
Kraisornsuthasinee, S., and Swierczek, F. W. (2006). Interpretations of CSR in Thai companies. The Journal of Corporate Citizenship, 22, 53-65.
Motowidlo, S. J., Scotter, V., and J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79(4), 475-480. https://doi.org/10.1037/0021-9010.79.4.475
Mueller, K., Hattrup, K., Spiess, S. O., and Lin-Hi, N. (2012). The effects of corporate social responsibility on employees' affective commitment: a cross-cultural investigation. Journal of Applied Psychology, 97, 1186-1200. https://doi.org/10.1037/a0030204
Nexia (2018). The growing importance of corporate social responsibility in business. [Online]. Retrieved from: https://nexia.com/insights/global-insight/the-growing-importance-of-corporate-social-responsibility-in-business/
OSMEP (2021). Annual report 2021. The office of SMEs promotion. [Online]. Retrieved from: https://www.sme.go.th/upload/mod_download/download-20220929153913.pdf
Perrini, F., Russo, A. and Tencati, A. (2006). SMEs and CSR theory: evidence and implications from an Italian perspective. Journal of Business Ethics, 67(3), 305-316.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., and Bacharach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563. https://doi.org/10.1177/014920630002600307
Qawasmeh, F. M. (2018). Assessment of organizational citizenship behavior (OCB) in Jordanian universities. International Journal of Academic Research in Business and Social Science, 8(12), 68-82. https://dx.doi.org/10.6007/IJARBSS/v8-i12/4991
Rahman, M. H. A., and Karim, D. N. (2017). The effect of performance appraisal on organizational citizenship behavior (OCB): a study on the Islamic Banks in Bangladesh. Bangladesh Journal of Public Administration (BJPA), 25(2), 17-43. https://doi.org/10.36609/bjpa.v25i2.34
Rupp, D. E. (2011). An employee-centered model of organizational justice and social responsibility. Organizational Psychology Review, 1, 72-94.
Roche, J. (2002). CSR and SMEs: chalk and cheese. Ethical Corporation, 9, 18-19.
Rovinelli, R. J., and Hambleton, R. K. (1977). On the use of content specialists in the assessment of criterion-referenced test item validity. Tijdschrift Voor Onderwijs Research, 2(2), 49-60.
Rupp, D. E., Ganapathi, J., Aguilera, R. V., and Williams, C. A. (2006). Employee reactions to corporate social responsibility: An organizational justice framework. Journal of Organizational Behavior, 27, 537-543. https://doi.org/10.1002/job.380
Rurkkhum, S., and Bartlett, K. R. (2012). The relationship between employee engagement and organizational citizenship behavior in Thailand. Human Resource Development International Journal, 15(2), 157-174. https://doi.org/10.1080/13678868.2012.664693
Sackett, P. R., Berry, C. M., Wiemann, S. A., and Laczo, R. M. (2006). Citizenship and counterproductive behavior: clarifying relations between the two domains. Human Performance Journal, 19(4), 441-464. https://dx.doi.org/10.1207/s15327043hup1904_7
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21, 600-619. https://doi.org/10.1108/02683940610690169
Schaper, M. and Savery, L. (2004). Entrepreneurship and philanthropy: the case of small Australian firms. Journal of Development Entrepreneurship, 9 (3), 239-250.
Simmering, M.J., Fuller, C.M., Richardson, H. A., Ocal, Y., and Atinc, G. (2015). Marker variable choice, reporting, and interpretation in the detection of common method variance: a review and demonstration. Organizational Research Methods, 18(3), 473-511. https://doi.org/10.1177/1094428114560023
Treviño, L. K., Weaver, G. R., and Brown, M. E. (2008). It’s lovely at the top: hierarchical levels, identities, and perceptions of organizational ethics. Business Ethics Quarterly Journal, 18, 233-252. https://doi.org/10.1017/s1052150x00010952
Turker, D. (2009). How corporate social responsibility influences organizational commitment. Journal of Business Ethics, Springer, 89(2), 189-204. https://doi.org/10.1007/s10551-008-9993-8
Van Scotter, J., Motowidlo, S. J., and Cross, T. C. (2000). Effects of task performance and contextual performance on systematic rewards. Journal of Applied Psychology, 85(4), 526-535. https://doi.org/10.1037/0021-9010.85.4.526
Vyakarnam, S., Bailey, A., Myers, A. and Burnett, D. (1997). Towards an understanding of ethical behaviour in small firms. Journal of Business Ethics, 16(15), 1625-1636.
Williams, A. (2005). Consumer social responsibility. Consumer Policy Review, 15(2), 34-35.
Williams, L. J., and Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3), 601-617. https://doi.org/10.1177/014920639101700305
Yao, H., and Mingchuan, Y. (2010). An empirical study on organizational citizenship behavior and business performance. The Proceedings of the 7th International Conference on Innovation and Management, December 4-5, 2010, Wuhan, China, 1462-1466.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Journal of Innovation and Management
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
See Publication Ethics https://so03.tci-thaijo.org/index.php/journalcim/Ethics
