Effective of Work-Life Balance,Work-Family Boundary Management Performance and Career Withdrawal Intention on Hotel Employee Service Performance in JiangSu Province,China
คำสำคัญ:
Work-Life Balance, Work-Family Boundary Management Preferences, Career Withdrawal Intentions, Work Engagement, Service Performanceบทคัดย่อ
As competition intensifies within China's hotel industry, frontline employees increasingly face challenges related to work-life conflict. This study aims to develop and test a theoretical model that examines the effects of work-life balance (WLB), work-family boundary management (WFBM), and career withdrawal intention (CWI) on service performance, with work engagement (WE) serving as a mediating variable. A mixed-methods approach was employed, including literature review, interviews, and a questionnaire survey conducted with 412 frontline hotel employees in Jiangsu Province. Structural Equation Modeling (SEM) was used to analyze the data. Key findings reveal that WLB significantly improves both work engagement and service performance, while CWI negatively impacts both outcomes. WFBM has a negative effect on work engagement but no significant direct effect on service performance. Notably, work engagement mediates the relationship between WLB and CWI with service performance, but not between WFBM and service performance. These results emphasize the critical role of psychological engagement as a pathway linking work-life conditions to employee performance. Practically, the study offers actionable insights for hotel managers to enhance employee performance by promoting flexible work arrangements, developing engagement-focused HR practices, and identifying early signs of withdrawal intention to improve staff retention and service quality in the hospitality sector.
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